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Holiday Inn Gent Expo: Mixed Reviews on Comfort and Facilities

Holiday Inn Gent Expo: Mixed Reviews on Comfort and Facilities

30 reviews between May 01, 2019 and Aug 01, 2023.

This review collection includes feedback on the Holiday Inn Gent Expo. Guests mentioned issues with the climate system, dim lighting, fluctuating shower water temperature, and the need for renovations. However, some positive comments were made about the comfortable beds, good customer service, and convenient location. The hotel's outdated decor and location outside the city center were also mentioned. Overall, the hotel received mixed reviews.

Holiday Inn Gent - Expo, an IHG Hotel
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30 reviews between May 01, 2019 and Aug 01, 2023.

May 01, 2019 - Aug 01, 2023

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  • Well Done Robbie

    We a very late check around midnight with two very young daughters. Robbie was very fantastic going for the extra mile. He was simply fantastic. The room was good and clean the breakfast was excellent with a variety of food. I would recommend without any hesitation

    Sentiment
    • Positive
    Content
    • Staff Service
    Aug 01, 2023
  • Never Again , Destroys IHG reputation

    Where to start… rooms not clean, all MUST renovation. looked fir us fir a room long time until founf normal one, which we can stay in. showers dirty. water pressure very low in shower. attached see how it looks near bed. staff was ashamed witj the situation. I always recommeng Holiday inns, this time, sorry, do not come here.

    Sentiment
    • Negative
    Content
    • Hotel Condition
    Aug 01, 2023
  • First find the way in

    You can drive in circles trying to find the way in.... (It's signed as IKEA).. Thanks for nothing.. And breakfast is 19 or 20 euros. Na. The staff are great, they know the deal, but the place is really dreary.

    Sentiment
    • Negative
    Content
    • Location
    Jul 01, 2023
  • Good for a Holiday Inn

    In a very strange place. Next to Ikea. Nothing around. Had a buffet evening meal and breakfast. Plenty choice and tasty. Rooms typical Holiday Inn. Staff made you very welcome especially the gentleman on reception.

    Sentiment
    • None
    Content
    • Location
    Aug 01, 2022
  • Another Great stay!

    Stayed here for one night with my family, party of 4. We got a large executive room, Very pleasant staff, comfy beds, free wi fi, free parking (due to my level status), excellent breakfast. The only downside, dated furniture. All this at a great rate! Thank you, will be back!

    Sentiment
    • Positive
    Content
    • Room Comfort
    Jun 01, 2022
  • Just what you expect from a Holiday Inn. Nothing flash but a basic conformable hotel.

    The Holiday Inn is on the inner ring. So after a bit of driving around the circuit we manged to get in. Food was OK. Rooms were good but the normal standard for this type of hotel. You always ask the question would you come again. Yes Also transport into the city was easy as well with the tram.

    Sentiment
    • Positive
    Content
    • Location
    Feb 01, 2022
  • Good base to go to gent

    Great place to go if going by car to gent easy to park up and check in then 200m away is a tram to city center for 3 euro each :) Hotel is ver nice and polite staff and clean The rooms and halls decor are slowly getting dated and as the pic to find a plug next to such good wiring is a tad worrying ha ! With ikea 50m away. They try to update it

    Sentiment
    • Positive
    Content
    • Parking
    Dec 01, 2019
  • Belgium holiday break

    Last night of our week away and decided on Gent. Hotel situated outside the city centre close to the E40 motorway. Next to IKEA and exhibition halls. Clean comfortable room, friendly staff and only 2 minutes walk to the tram stop which takes you directly to Gent city centre, basically a tram every 6 minutes. Plenty of parking and a great convenient place to stay.

    Sentiment
    • Positive
    Content
    • Location
    Sep 01, 2019
  • Worth the money !

    Nice stay, hotel got really nice restaurant and good car park. Tram is on walking distance for Ghent town. Heat in the room can get badly so worth asking for fan ! Room is average and comfortable. Showers are okay but hotel needs a refurbishment ! Got good customer service though !

    Sentiment
    • Positive
    Content
    • Staff Service
    Aug 01, 2019
  • Battlefield trip

    I stayed overnight on the way to Germany, air con in room, kettle and mini fridge, lovely breakfast. It’s out of town and near a massive ikea, I enjoyed the breakfast and can’t think of anything negative

    Sentiment
    • Positive
    Content
    • Value for Money
    Jun 01, 2019
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Sentiment Analysis

13 Net Promoter
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