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Gardena Robot Mower: Customer Complaints and Issues

Gardena Robot Mower: Customer Complaints and Issues

30 reviews between Oct 23, 2022 and Oct 24, 2023.

Many customers have had negative experiences with the Gardena robot mower, citing issues with product performance, customer service, and setup difficulties. The mower has been reported to mow the lawn too short, resulting in dead spots. Customers have also faced challenges with setting up the mower and connecting it to the app. Issues with the battery not holding a charge and the need for additional parts have been reported. Several customers have expressed frustration with the lack of customer support and difficulty in returning defective items.

GARDENA 15101-20 SILENO Life - Automatic Robotic Lawn Mower, with Bluetooth app and Boundary Wire,
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30 reviews between Oct 23, 2022 and Oct 24, 2023.

Oct 23, 2022 - Oct 24, 2023

Popular Phrases

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Featured Content

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  • Very good work done

    Work all the time, wire set up is bit time consuming, but if you have done right according to instructions, you have done your work, now lets this robot work for you

    Sentiment
    • Positive
    Content
    • Product Performance
    Sep 16, 2023
  • Just ok

    It mows the lawn just fine, my problem is that it mows the lawn way too short, and I have it on the highest setting. With the combination of the hot summer and the short grass I now have dead spots in my yard. My grass is mostly Kentucky blue grass.

    Sentiment
    • None
    Content
    • Product Performance
    Aug 11, 2023
  • This device isn’t easy to set up and it’s not easy to get support.

    I have no idea how this product works because I haven’t been able to set it up despite reaching out to the company inquiring about who to contact for assistance or to set up/program the mower.
    The return window has closed and I have an expensive product that’s of no use to me.

    Sentiment
    • Negative
    Content
    • Product Performance
    Jul 02, 2023
  • Won’t charge

    After 5 days of trying to charge it will not charge have tried everything in the manual! I am giving up and returning it!

    Sentiment
    • Negative
    Content
    • Charging Problems
    Jun 23, 2023
  • I don’t recommend this manufacturer. Poor customer service.

    Arrived with a crack in the plastic and Gardena wouldn’t make it right. Mower is mediocre at best.

    Sentiment
    • Negative
    Content
    • Quality Issues
    Jun 22, 2023
  • Horrible

    Waste of time. Should only be installed by professionals

    Sentiment
    • Negative
    Content
    • Setup Difficulty
    Jun 05, 2023
  • The was a great buy!

    This was easy to put together ,(if you follow the instructions)🤣.
    Its just a great product to hook up, run, and sit and watch. That’s my best part about it watching it work .

    Sentiment
    • Positive
    Content
    • Product Performance
    Jun 05, 2023
  • Trash

    Expensive, weak and ineffective.
    Good for zero things.

    Sentiment
    • Negative
    Content
    • Product Performance
    May 18, 2023
  • Horrible App, Impossible Setup

    App is garbage, and the docking station is impossible to get working - always showing "loop signal not found". Support is non existent. Buy literally anything else.

    Sentiment
    • Negative
    Content
    • App Functionality
    Apr 30, 2023
  • SetUp

    Very difficult to set up! Not like a remote control toy!!!

    Sentiment
    • Positive
    Content
    • Setup Difficulty
    Apr 25, 2023
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Sentiment Analysis

-50 Net Promoter
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