Mixed Reviews for Fitbit Sense 2

I bought this watch for my grandmother on November 27, 2022. It is May 3, 2023 and it won't even turn on. This is the very last Fitbit I will ever buy. It's very sad because they were once a decent brand of fitness tracker. Not always the most accurate step counting, but good enough. I thought the oxygen sensor and heart rate monitor were very accurate. That's mainly what we got it for anyway. Never again, though. I'm going with a Garmin this time.
Update: at least customer service was very nice. They are sending a replacement but I'm still getting a Garmin because I don't believe this product is what it's supposed to be. I just wanted to say that I was very impressed with the gentleman in customer service that helped me today. His name was Aramis and he was so nice, professional, and patient. I haven't had such a good customer service interaction in quite some time. Most people aren't that friendly or helpful anymore.

Ok so Fitbit users who loved challenges and the community aspect of Fitbit are rightfully upset. But that is a totally separate issue. The sense 2 is AMAZING if you are seeking out the features it offers.

If you don't care about eda scanning (stress monitoring) AND the ECG (AFib) scanning then skip the sense/Sense2 and got for the Versa 4 , save some coin.

If you want the eda/ECG but don't care about "all day auto scanning" then go with Sense(1) - the Sense2 has the cEDA sensor vs the eda the cEDA is a constant sensor for stress scans. Very helpful for stressed easily distracted types.

That's really all the Sense2 has over the Versa4

The watch does now support 3rd party watch faces. I suspect the apps will follow at some point but honestly the 3rd party apps are pretty buggy anyway. Which I believe only causes lag with these. So imo, better off without them.

No Google assistant but trust me it's buggy as heck on the sense. Constantly disconnecting. So again...better to skip imo.

Google wallet on the sense2 so thats better then Fitbit pay on sense1.

This thing runs smooth. Battery for DAYS. It's a lite smartwatch but LOADED with fitness and health data.

The premium is worth it if you want to shell out the sub money but you don't need it to benefit from the watch or the app. Lots of free content.

I literally tired every single watch. This one wins.

Garmin - very very workout centered so it's wonderful if you are heavy into working out. I tried all the sub $500 offerings. Whole very nice they just didn't give me the stress and sleep help

Apple - great for apps and fun eye candy type stuff. I found it uncomfortable.

Huawei - had trouble with the software in US. Very pretty tho. Definitely research your phone compatibility

Xiaomi Mi Band - really good lots to offer but was too small for me I wanted a bigger screen

10/10 for the sense2 compared to the rest if you are looking for health, stress, heart, fitness band

The screen always dies first, and while it still syncs for a few days, then that fails too. This Sense I bought the wife for Christmas of 2021 has died now, 15 months later. That's just really really bad for something that gets no physical abuse. She's had an Apple watch even longer, as have I, and they haven't failed.

This was too difficult to get started. It also did not read my sleep times correctly and for thevprice it should be able to do more.

On the surface, it's a decent enough watch but once you start to use it you begin to see the deficiencies. It does not accurately track heart rate during exercise. I will feel my heart beating out my chest but my watch will register slightly above resting heart rate...this happens pretty much every time I exercise. The notifications for calls are also very buggy, sometimes you get them, sometimes you don't. The actual data that you get through your app is pretty limited for the non-premuim version, after paying $300 for a watch it's very annoying having to pay $10/month additionally to really get any good data from it.

Don't recommend. I'm actually going to switch to a Garmin.

It stopped working in less than a week. They did offer free return and refund.

I love the way this watch works it is so different then the first Sense I got. Still learning about the different features. But I am in no rush taking it a day at a time

Replaced a well functioning but old Charge fitbit. The Sense 2 hasn't worked as advertised. Continuous trouble syncing and I've removed and added it several times to see if that would help. Still prompted to let it pair each time I enable Bluetooth. Can't get Google maps to work; keeps telling me I don't have settings right and I've enabled all access. Many of the features are useless. Spend your money elsewhere.

I wouldn't buy it again, it has a lot of software bugs. My old versa 2 is much better!

I purchased the Sense 2 to replace my Sense. Overall I am happy with it. It tracks sleep, activity, heart rate, steps climbed, stress,, and you can track food in the app. It doesn't have some of the abilities that the sense did such as music storage but it does still have all the features I use and they work well for me. The ECG feature works well but there is no shortcut for it making it difficult to find when you want to use it. I feel like the price is a bit high as well considering that it doesn't carry all the features of many smart watches in that price range but I stayed with fitbit because I like the fitbit app so well. I've only been using it for a few weeks but so far I am happy with it.

I like everything about Fitbit Sense 2. Tracking my heart rate is a great help along with tracking my exercising and sleep. Awesome Fitbit .

I’ve had this watch less than a month and it has now started over heating while on the charger. Will not fully charge and when taken off the charger dies within 30 min.

Would not charge after 1 week. I tried 2 cords, 2 electric sockets

Let me say, it's pretty good at what it does, not perfect, but ok. But what it is NOT is a Smartwatch. The apps available are incredibly limited, and there seems to be little concern for any being developed by it's Google owners, either internally or by allowing 3rd party developers to create much. Functional faces are very limited, and a CALENDAR??? FORGET IT!!! Seems like a no-brainer to allow Google Calendar to sync to a product owned by by the same company that owns Google, but nope. Not here.
PulseOx? Only measures the average while you're asleep. Stairs? Only seems to record "commercial" height flights of stairs, not residential floors -- doesn't even count residential floors as partial flights.

Knowing what I know now I would have spent my health tracker/smartwatch money elsewhere.

Save your money and stay with Apple if you’re considering switching to this. I’ve had this watch for a few months and and now switching back to my 5 year old Apple Watch, as it works better than this has the entire time. The battery should last 4-6 days but only lasts about 36 hours even if you aren’t using it or the “additional features” or notifications much. The notifications are set up correctly but rarely come through from my phone. Plus there’s the “Fitbit wrist” issue with getting a rash or skin irritation from actually wearing the watch. I’ve contacted Fitbit for a refund and they can only offer a replacement. I don’t want another one that’s going to have the same issues, I just would like to return this and get my money back. I was told by Amazon to contact the warrantyquestions@amazon.com email address and that I would hear back within 24-48 hours. It’s been almost 4 days, I’ve followed up twice and have still not heard a single thing. So if you’re considering switching from Apple, just know that you’ll be wanting to go back within a month or two. It’s basically just a screen that tells you time and dies constantly, you won’t be able to use the features because it’ll be dead.

I really wanted to love this product! It has a lovely color screen display with some fancy graphics. It has the same great sleep tracking that my Inspire 2 had, with perhaps a few more features. But that's where the romance ends. The heart rate monitor simply does not work. It is OK at rest if you overlook the occasional random spikes in heart rate that don't comport with reality, but it is useless for exercise. It mostly undermeasures heart rate, has a long time lag, and still throws in an occasional very high number, just to make sure you are paying attention. Since the heart rate monitoring is way off, so is every feature that depends on an accurate heart rate. Zone Minutes seem to be randomly awarded, and the Readiness Score makes no sense. The device in general is quite buggy, and Google seems unwilling to fix the bugs. The watch has problems syncing with the app, some measurements seem to randomly come and go, and attempts to restart the watch may end up killing it instead. The stress management tool is very disappointing. It queries the wearer periodically to inquire how you feel. The list of feelings is quite restrictive. There are options offered for dealing with stress, but no apparent regard for the possibility that you may not be feeling stressed at all, or that you may be in the middle of something else at the time, like eating or sleeping. The app displays the feeling emojis along a timeline, so you can review how you felt that day. That's it. Oh...and this feature drains LOTS of battery! I have ended up turning it and several other features off because they are not helpful or simply do not work. There were features either initially advertised or that were standard on the original Sense that are in fact not included on the Sense 2 (like outside apps, music, a calendar) and the response to customer complaints has mostly been to take away more features rather than adding new ones. It seems pointless to contact customer service, because Google takes no responsibility for their product. They replaced my first defective device with another equally defective device. I guess they figure I must be happy now, because they don't seem interested in helping me further. They seem to have simply released a half-finished product full of bugs, then abandoned customers to fend for themselves. I won't be buying another Google device!

Looks great, but super buggy just 1 week in. Firmware on both the Fitbit and my phone are up to date. I've restarted both. I've quadruple checked all settings on both. And yet: Quick View won't work (it's not on sleep mode, not on DND, battery is fully charged, "button and motion" optio. turned on, Quick View enabled in app. Still no dice.), tiles show as enabled in the app but won't show on the watch (have refreshed and resynced and restarted to no avail), Alexa doesn't hear me (all permissions enabled and signed into my Amazon account). Very frustrating for such a pricey gadget. Really disappointed. There's also a disconnected border around the screen that looks like it's film meant to be removed once unpacked, but it's not.

I've had fitbits for over a decade. I've loved them. this was a wrong purchase for me. the battery oftentimes dies in less than a day, but always needs charged every day. Doesn't work well for overnight trips. I do not have sensitive skin but the band sporatically and periodically causes nasty burns that are silver dollar sized, so i have to change wrists every few weeks to allow for the burns to heal (typically 10 days each time). My notifications rarely, and I mean rarely, are displayed at all. The bluetooth disconnects itself on a routine basis, but even when it is connected the notifications don't happen. It's a sense, and I purchased it to see about the whole mood thing. It constantly asks me to tell it how I'm feeling and has never actually sensed anything. I get notifications at 1am, 3 am, 10pm, to tell it how I'm feeling. Every. Single. Night. I'm mean I was sleeping but now i'm frustrated and irritated. So not helping folks.

It's just been all around a disappointment.

If this is anything like the first Sense then it isn't worth the money. I have had 2 Senses die (picture for proof that 2 have died) in the span of 1 year. My replacement died after 6 months of receiving it! I just chatted with customer service and they say it's a "rare anomaly" that only effects a small percentage of devices. Lucky me! Customer service offered me no replacement option (apparently 6 months is not considered under warranty anymore). They gave me a 35% discount code to apply towards a new device BUT that discount code can't be applied with anything else. So my option is to replace my "under warranty" fitbit with a $200 purchase. (same amount I paid for my original one). Sounds like a deal to me! Thanks fitbit for your excellent customer service. I highly suggest NOT buying from fitbit. They won't own up to their "rare anomalies".

My wife is using this watch and enjoys its features. She was replacing a mifit. I on the other hand have an germin instinct. While all these watches track fitness etc, the Sense 2 looks good, provides her with robust stats, and she did not sign up for the premium features, which seemed like a ripoff to us. In short, she is having fun with it, and it is satisfying her quantitative curiosity.

I bought this as a replacement for the Versa 2 to get better SP O2 information. I was disappointed that all I could get was a nighttime average. I returned it and bought a dedicated monitor for that. There may be a premium option to get more info, but I find the premium charges unreasonable for a watch this price. Still, a good watch.

Love my Sense 2. Use it everyday. Happy with my purchase.

I was so excited about this gift:however, it would not do the Afib test! I purchased this Fitbit product in part for the heart monitoring. It’s a complicated little watch. I returned the watch and had an almost instant refund.

If I could give zero stars, I would! If you have an Android phone with Android 13, don't bother. Your Fitbit is useless. They have known about incompatibility with Android 13 for months and have failed to resolve the issue. I patiently waited until 1-20-23 because I was told the problem would be resolved with the update to the app on 1-19-23. They lied, it's not fixed. Don't waste your money. Support will doggie walk you all arould the world with troubleshooting stalling tactics. Don't do it.

The watch is good. Having trouble with fragmented sleep. Not sure why but otherwise good.