Users Express Frustration with Design and Functionality of Platform, Citing Rigged Games and Bad Beats
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Explore the Heart of User Discontent with Our PokerStars Feedback Analysis

Users Express Frustration with Design and Functionality of Platform, Citing Rigged Games and Bad Beats

Multiple users express frustration with the design and functionality of the platform, claiming it is confusing and poorly designed. There are complaints about rigged games and bad beats, as well as issues with bonuses and cashing out. Users also mention freezing, crashing, and maintenance problems. Some accuse the app of being rigged and using bots. Overall, the reviews portray a negative experience with the platform and raise concerns about fairness and trustworthiness.

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Custom Date - Apr 15, 2024
Featured Content
  • poor staff

    Trying to deposit and couldn't verify, so I messaged to support team and they spoke gibberish to me with random capital letters and responded to my questions with "?????".

    Sentiment
    • Negative
    Content
    • Customer Support
    Oct 02, 2023
  • Good site

    I a clean easy site to play on very little to distract from the game, but still with enough fun to make it an enjoyable experience win or lose

    Sentiment
    • Positive
    Content
    • Gameplay Experience
    Sep 19, 2023
  • Joke

    This app cheats you out of real money,5 bad beats in 10 hands,work out the maths,an absolute joke

    Sentiment
    • Negative
    Content
    • Bad Beats
    Aug 02, 2023
  • DONT PLAY CASINO

    Please don’t play casino on this app, 400 spins and no special. They give you just small wins, will rip you off

    Sentiment
    • Negative
    Content
    • Cheating/Fraud
    Jul 27, 2023
  • They fell off

    They give u barely any freebies, look at gg poker and what they do? Pokstars are there own downfall lol

    Sentiment
    • Negative
    Content
    • Promotions/Bonuses
    Jul 25, 2023
  • PokerStars top notch

    Best poker site by far been using since 2002 never used any other 10/10

    Sentiment
    • Positive
    Content
    • Gameplay Experience
    Jul 17, 2023
  • See All Reviews
Sentiment Analysis
-70 Net Promoter
Score
Popular Topics
Languages
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎PokerStars Texas Holdem Poker based on online reviews collected from App Store. The analysis helps Game Developers, Product Managers, Market Researchers, Customer Experience Specialists, Business Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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