Contacts Express: Fast Delivery, Competitive Pricing, Exceptional Service
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Explore Key Insights from Contacts Express Customer Feedback

Contacts Express: Fast Delivery, Competitive Pricing, Exceptional Service

Contacts Express receives high praise for its fast delivery, competitive pricing, and exceptional customer service. Customers appreciate the ease of reordering, quick shipping, and hassle-free returns. The company's representatives, like Emma and Tony B, are highlighted for their personable and helpful assistance. Overall, Contacts Express stands out for its user-friendly website, prompt delivery services, and willingness to go above and beyond to ensure customer satisfaction.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Customer agent was great

    Customer agent was great. Managed to get the price I found matched and she was very personable. Great work Emma !!

    Sentiment
    • Positive
    Content
    • Price Competitiveness
    Apr 23, 2024
  • Very fast as I was without glasses or…

    Very fast as I was without glasses or contacts for 3 days! Very happy and satisfied with your services!

    Sentiment
    • Positive
    Content
    • Delivery Speed
    Apr 21, 2024
  • Product exactly as ordered

    Product exactly as ordered. The sunglasses that were a free gift are great. Arrived in good time.

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 20, 2024
  • Fast and smooth

    The ordering process is smooth, and I've ordered before and orders generally get to me pretty quick. I am very pleased.

    Sentiment
    • Positive
    Content
    • Ordering Process
    Apr 19, 2024
  • I liked the experience though i didnt…

    I liked the experience! Great customer service and they replaced my damaged contacts free of charge

    Sentiment
    • None
    Content
    • Customer Service
    Apr 16, 2024
  • I needed to exchange contacts for my…

    I needed to exchange contacts for my daughter and your company helped do that with great ease. No hassle and fantastic customer service

    Sentiment
    • Positive
    Content
    • Return & Exchange Process
    Apr 15, 2024
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Sentiment Analysis (of 30 reviews)
93 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Contacts Express  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Customer Service Executives, Business Analysts, Retail Managers, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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