Mixed Customer Opinions on Insurance Company's Mobile App
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Mixed Customer Opinions on Insurance Company's Mobile App

Customers have mixed opinions about the insurance company's mobile application, with some praising its simplicity and responsiveness while others criticize frequent password changes and connection issues. The service team's reactivity to requests and quotes is appreciated, but there are concerns about unexplained premium increases and slow response times. Overall, the app is considered useful but in need of improvement for better user experience.

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Custom Date - Mar 01, 2024

Featured Content

  • La changement de mot de passe ne fonctionne pas, déjà que cette application nous déconnecte lorsque nous voulons l'utiliser...

    Sentiment
    • Negative
    Content
    • Password Change
    Feb 08, 2024
  • ils sont réactifs sur les demandes de devis, les remboursements, c'est agréable. Le site est facile à utiliser.

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 08, 2024
  • je viens de recevoir mon nouvel échéancier et je passe d'un montant mensuel de 122 euros à 190 euros ! 68 euros d'augmentation soit 55% ! c'est abusif et inadmissible !

    Sentiment
    • Negative
    Content
    • Price Increase
    Feb 07, 2024
  • connection très hasardeuse envoi des documents aléatoire. l'application est indispensable pour gérer les remboursements mais difficile à utiliser.

    Sentiment
    • Negative
    Content
    • Application Issues
    Feb 03, 2024
  • appli utile les documents affichés ne sont pas tous accessibles. légers bugs d affichage sur mon ecran

    Sentiment
    • Positive
    Content
    • Application Issues
    Jan 20, 2024
  • application au top, utilisation très simple et optimale

    Sentiment
    • Positive
    Content
    • Ease of Use
    Jan 18, 2024
  • See All Reviews

Sentiment Analysis

34 Net Promoter
Score

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Frequently Asked Questions
  • This page is a research report based on the analysis of online reviews collected from Google Play. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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