Mixed Customer Opinions on Insurance Company's Mobile App
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Mixed Customer Opinions on Insurance Company's Mobile App

Customers have mixed opinions about the insurance company's mobile application, with some praising its simplicity and responsiveness while others criticize frequent password changes and connection issues. The service team's reactivity to requests and quotes is appreciated, but there are concerns about unexplained premium increases and slow response times. Overall, the app is considered useful but in need of improvement for better user experience.

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  • Product Managers

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Custom Date - Oct 22, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • La changement de mot de passe ne fonctionne pas, dĂ©jĂ  que cette application nous dĂ©connecte lorsque nous voulons l'utiliser...

    Sentiment
    • Negative
    Content
    • Password Change
    Feb 08, 2024

  • ils sont rĂ©actifs sur les demandes de devis, les remboursements, c'est agrĂ©able. Le site est facile Ă  utiliser.

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 08, 2024

  • je viens de recevoir mon nouvel Ă©chĂ©ancier et je passe d'un montant mensuel de 122 euros Ă  190 euros ! 68 euros d'augmentation soit 55% ! c'est abusif et inadmissible !

    Sentiment
    • Negative
    Content
    • Price Increase
    Feb 07, 2024

  • connection trĂšs hasardeuse envoi des documents alĂ©atoire. l'application est indispensable pour gĂ©rer les remboursements mais difficile Ă  utiliser.

    Sentiment
    • Negative
    Content
    • Application Issues
    Feb 03, 2024

  • appli utile les documents affichĂ©s ne sont pas tous accessibles. lĂ©gers bugs d affichage sur mon ecran

    Sentiment
    • Positive
    Content
    • Application Issues
    Jan 20, 2024

  • application au top, utilisation trĂšs simple et optimale

    Sentiment
    • Positive
    Content
    • Ease of Use
    Jan 18, 2024
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Sentiment Analysis (of 30 reviews)
34 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Henner+ based on online reviews collected from Google Play. The analysis helps Insurance Managers, App Developers, Customer Service Executives, Marketing Professionals, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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