Empower® App User Experience Review Highlights
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Empower® App Review Analysis: Unlock User Insights

Empower® App User Experience Review Highlights

EmpowerÂŽ app users are facing significant issues with login authentication, constant errors, lack of features compared to the previous provider, frequent updates resetting settings, and difficulties in navigating and making changes. Users express frustration with the app's functionality, security measures causing lockouts, and the overall user experience. Despite some positive feedback on ease of use and customer service, the majority of reviews highlight a range of technical and usability problems, impacting users' ability to manage their retirement accounts effectively.

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  • UX/UI Designers
  • Customer Experience Specialists
  • Financial Advisors
  • App Developers

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Easy to use

    The Empower app is extremely user friendly and easy to understand and retrieve various documents.

    The technology was put to GREAT use in this app.

    Sentiment
    • Positive
    Content
    • User-Friendly Interface
    Aug 27, 2024
  • Keep Crashing After Update and I cannot even long in.

    Makes me wonder how safe my retirement is if these people cannot ever get their website and app to even work properly. No issues with Fidelity or Schwab.

    Sentiment
    • Negative
    Content
    • App Updates and Glitches
    Aug 20, 2024
  • Latest update, removes profile and no way to set touch ID on iOS

    There is no profile button on the latest app update and therefore cannot update any of my personal information, including touch ID login. Please fix this as your app is useless without it.

    Sentiment
    • Negative
    Content
    • App Updates and Glitches
    Aug 16, 2024
  • Terrible app and website

    I have been receiving a DB pension for several years. Prudential Financial sold its Retirement Services division to Empower. My pension was previously administered by Prudential. Prudential had an excellent app and customer service, with a number of self service options for DB beneficiaries. Other than paying my pension on time ( which I appreciate) and to the correct checking account, Empower’s app and website appear useless, despite assurances to be operational on 6/1/2024.

    While there have been some modest improvements in the ensuing months, it lacks all of the features for DB beneficiaries that Prudential had. We are clearly an after thought. I’m hoping I never have to use the app. Thank goodness I do not have a 401k administered by this company! It must be a nightmare.

    Sentiment
    • Negative
    Content
    • Customer Service and Financial Assistance
    Aug 16, 2024
  • Modeling, Changing Income Goals and Logging Out

    Make it easier to do hypothetical investment modeling (like other bank apps have), make it easier to change retirement income goals on the Overview screen, and make it easier to log out.

    Sentiment
    • None
    Content
    • Investment Performance Tracking
    Aug 16, 2024
  • Unqualified People to give advice.

    This company is used by the Commonwealth of Massachusetts deferred compensation people. In this program Empower provides no financial counseling, recommendations, or assistance choosing intelligent funds to participate in. If you want actual service you have to enroll in expensive services. We do not get the same service as the police and fire, government officials, or other state employees deemed more valuable for the company. This is why my one star rating is fair and just.

    Sentiment
    • Negative
    Content
    • Customer Service and Financial Assistance
    Aug 13, 2024
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Sentiment Analysis (of 30 reviews)
-47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Empower® based on online reviews collected from App Store. The analysis helps Product Managers, UX/UI Designers, Customer Experience Specialists, Financial Advisors, App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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