Disney+ app plagued with buffering and glitches
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Disney+ app plagued with buffering and glitches

Customers are experiencing buffering, slow loading, and glitches when using the Disney+ app on various devices such as Android, Chromecast, and Smart TVs. Reviews also mention issues with downloads not working offline, user interface problems, lack of basic functionality, and episodes being out of order. Despite its great content, the Disney+ app is becoming one of the worst streaming services, with customers frustrated and disappointed.

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Custom Date - Apr 20, 2024
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  • The app via chromecast is terrible. Maybe I am doing something wrong but when I want to continue watching a movie it does not continue where I stopped watching. Seeking is real pain. Only +-10s buttons and the slider which does not show current position. When I finish watching a movie and want to see the bonuses the movie page is almost impossible to get to.

    Sentiment
    • Negative
    Content
    • User Interface and Navigation Problems
    Apr 21, 2023

  • This is getting ridiculous!!! Every time I try to restart a movie, so I can save it in my recently watched for my daughter, it just goes back to the middle/end of the movie again! I've had to delete her profile already and restart it, just to get movies to work. And now they've upped the price and added ads! This used to be the best streaming service, now it's becoming the worst!

    Sentiment
    • Negative
    Content
    • App Crashes and Technical Glitches
    Mar 12, 2023

  • The video player isn't very good. The competition has better players. Disney's is laggy, it crashes often and doesn't provide options like Amazon, which at any point allows you to look up info of anyone on screen, or Netflix, which is rock stable and allows you to quickly scan through frames and start playing from any part of whatever you're watching.

    Sentiment
    • Negative
    Content
    • App Crashes and Technical Glitches
    Mar 03, 2023

  • TECHNICAL ISSUES. Was good after first downloading the app. But since then, there have been technical problems. 1) Very slow, lagging. 2) Videos do not play at times, whether streaming or downloaded. 3) When tapping the subtitles icon during playback (top right corner), it often exits playback screen. Great content, but those issues need to be fixed.

    Sentiment
    • Negative
    Content
    • Buffering and Playback Issues
    Feb 26, 2023

  • Doesn't work on Android. I have a Moto Z4 and when I watch anything on the app, the video doesn't show. I can hear the audio, see the subtitles, and scrub through the progress bar to see the scene preview. But watching the content is not possible........... (Every time I launch this app and the problem isn't fixed, I add a period at the end of my review)

    Sentiment
    • Negative
    Content
    • App Crashes and Technical Glitches
    Feb 19, 2023

  • The series are great. The apps control functions aren't. When I turn the tv off while playing. It doesn't resume where I was but several minutes before. No way to go to the next episode. Cannot skip the "outtro"(the credits at the end). No way to go back to the previous menu with back, but I have to stop first? (LG webos). It's annoying.. I expected a lot better.

    Sentiment
    • Negative
    Content
    • Fast Forward and Rewind Functionality
    Feb 10, 2023
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Sentiment Analysis
-90 Net Promoter
Score
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