Disney+ app plagued with buffering and glitches

The content on the platform is good, but the app itself is the worst of all the streaming apps! - make fast forward and backeard experience better. Both the +-10 seconds buttons and longer skips! Currently it is super slow and often causes the app to crash. Also you cant see how far ahead you are skipping. - make local experience more stable. The app crashes all the time. - make app more stable when used with chromecast. This goes for on device control and the job sent to the chromecast

I love the content, but the app makes it so difficult to enjoy it. I watch it on Chromecast almost exclusively, casting from my smartphone. It takes a lot of tries to actually start streaming, I sometimes get an error, sometimes nothing at all. That's one issue. The user experience overall is poor, the app is missing commands like "next episode", so I just have to wait for the end credits each time. Sure, I could go into the app, manually look for my show and select each time the next episode...

Recently, this app has been having MAJOR issues on my SmartTV's. Plays fine for a bit, then buffers until an error message pops up. Doesn't save progress in Continue Watching, so you have to fast forward until you find where it quit working and hope it plays again. Until it quits AGAIN. It's total garbage, when you just want to watch a movie with the kids. If I could give 0 stars I would.

After the last update, the rewind and fast forward functions on Smart TVs and streaming devices such Amazon Fire Stick no longer work properly. Both are now painfully slow, with no ability to speed it up (e.g. 2x, 3x, 4x); You used to be able to do this. Every other streaming app (Netflix, Amazon Prime, HBO Max) does this, but not Disney Plus anymore. Horribly frustrating. It now takes 7-8 seconds to fast forward just one minute. Disney Rep says this is by design, not an issue? What a joke!

A bit slow and laggy to load content compared to other well-known services. My biggest problem is that Offline Downloads do not work if you are offline/airplane mode, try to open the app, access the Downloads. On press play screen goes black and nothing plays. If I am online the "offline downloads" work. Which means not Offline at all. It happens in at least 2 of my devices that I've tried. After many updates, the problem remains. This is a deal-breaker for me since I travel a lot.

I will start with the positive. It has amazing content, much better than all other competitors. First negative is how slow it is. For example it feels the need to reload the homescreen everytime you go off it, even if you were on just on it which is stupid and an easy fix. Downloads take ages to download for whatever reason and are buggy. The UI is pretty rubbish. It is the opposite of slick and looks bland. I could rant for hours but I only get 500 characters. It's a dissapointing app overall.

This is getting ridiculous!!! Every time I try to restart a movie, so I can save it in my recently watched for my daughter, it just goes back to the middle/end of the movie again! I've had to delete her profile already and restart it, just to get movies to work. And now they've upped the price and added ads! This used to be the best streaming service, now it's becoming the worst!

Worst streaming app I've ever used. Connecting to Chromecast may or may not work. Group watch doesn't work anymore, app crashes instantly when changing episode. Lacks very basic functionality found in every other streaming app in existence. One of the most annoying things for me is the inability to access the episode list when watching an episode - switching episodes becomes extremely cumbersome, esp. if you start an episode from the home page, as you can't just go back to the show's own page.

Very laggy and buffers every few seconds in whatever I'm watching. Not sure why Disney can't do better than this. I actually rented a movie on another app just because I don't have the patience to put up with the buffering on that same movie on this app. And now the app is telling me that it's not available in my region when I've never been outside the continental US. Very disappointing coming from what could possibly be the oldest animation company in the world. Please fix these issues Disney!

I have used the Disney+ app on several Android devices and always had a great experience. However the app is now struggling with several issues. It has gotten very slow to load up. And is very slow to start playing movies whether over WiFi or downloaded, and usually takes 2/3 attempts to get downloads to play. It is very frustrating and I look forward to the issues being fixed so I can enjoy movies and series on my phone or tablet again.

It's actually quite impressive that the app sucks as much as it does. Episodes are out of order, you can't skip the intro, when you can skip the intro it actually skips too much, auto-play randomly stops working, and the quality randomly tanks for no reason (no my internet is not the problem because I have never had that issue with any other app). Like wow, that is an impressive list of problems for a company that is an oligopoly. The episodes being out of order is the most frustrating though.

The video player isn't very good. The competition has better players. Disney's is laggy, it crashes often and doesn't provide options like Amazon, which at any point allows you to look up info of anyone on screen, or Netflix, which is rock stable and allows you to quickly scan through frames and start playing from any part of whatever you're watching.

I love all the content on the app. Marvel, Star Wars are the best. But the app itself is the worst. Constant buffering. It plays content for 9 seconds and buffers for 10 seconds. A 50 minute show takes like 2 hours. I have every movie and show app on my phone. They run with no issues at all. If this app ran with no buffering it would be 5 stars. The only reason I give it 2 stars is because of the content, otherwise it's a 1.

This app seems to work fine for me until I try to download something to watch when offline. Then all manner of issues arise. Programmes/ movies don't start, if I pause mid way through an episode and then later try to pick up where i left off, it resets to the beginning. Like other reviewers, it takes several attempts to delete downloads and even then, the app continues to mis-function. I have ended up deleting and reinstalling the app to get things working again. Sort it out please!!!

Everytime I open the app, the homescreen tells me it's unable to load. This has been a problem for months. I've closed and reopened the app, deleted and reinstalled it, logged in and out, cleared the cache, and nothing I do resolves the issue. I have no problems accessing my account on other devices, so it's specifically a problem with the app. With the way it is now, it's literally unusable.

Personally, I love the Disney+ content. I'd love to give a better rating; however, it seems (like everyone else) it has real issues buffering on the app for Android systems. I have it on my Xbox series S and it works just fine. The issue is with the android app itself and it seems Disney could care less about fixing it. I'll probably keep my subscription just to watch it at home but it's useless on my phone. ***Disney, please fix your app for Android. Thanks.***

Good selection of films, series, and shorts. everything you'll need for the Disney franchise. The only downside is the Disney + App. It is not that user friendly, compared to other streaming platforms. Similarly, the online version doesn't look great either. things that can be improved are: 1- Being able to change languages in an agile way 1- Being able to add subtitles by one click without interrupting the streaming

TECHNICAL ISSUES. Was good after first downloading the app. But since then, there have been technical problems. 1) Very slow, lagging. 2) Videos do not play at times, whether streaming or downloaded. 3) When tapping the subtitles icon during playback (top right corner), it often exits playback screen. Great content, but those issues need to be fixed.

I can't download anything on the app, and I have taken all the steps to try and fix it. I downloaded it specifically so I can download all the shows and watch them on the go. Update I have tried once again to repeat all the steps in solving error code 83 because it could be a human error on my end. I have come to the conclusion that after extensive research, that disney just needs to fix their app.

Nice content, horrible app. Always freezing and failing to launch home screen. When you finally do, the video might also not play. Have no issue watching Amazon, Netflix, YouTube or Sling. So definitely an app not a network issue. Feb 22, 2023. Disney continues to be the worst streaming app available. Couldn't get it to play again (and again, and again...) Switched over to HBO app and enjoyed a couple shows. Could do the same with anything else without having to restart app a dozen times.

Doesn't work on Android. I have a Moto Z4 and when I watch anything on the app, the video doesn't show. I can hear the audio, see the subtitles, and scrub through the progress bar to see the scene preview. But watching the content is not possible........... (Every time I launch this app and the problem isn't fixed, I add a period at the end of my review)

When I first downloaded the app a couple of years ago, it worked great. Now, just like everyone else, I'm having issues with buffering constantly. So many reviews are saying the same thing, yet someone at Disney is not paying attention and fixing it. The buffering problem has existed on this app for months and with every update, I am hopeful that someone fixed it. I get Disney+ free because of my cell phone plan. If I had to pay for it, I would cancel my subscription and delete the app!

Update: Months later and still having the same problems. They don't respond to reviews and clearly aren't trying to fix the issues. The constant buffering is crazy! It pauses every few seconds, plays for maybe 15 seconds and then pauses again. Getting through a movie takes HOURS! This was once my favorite app to use but now it's an absolute joke. I should be able to watch what I want and not deal with the buffering every few seconds!

I've had Disney+ for years because I like the content but for the love of all that is holy PLEASE sort out the fast forward and rewind issues already! It takes forever to load and often even crashes if you try to skip forward or back. This is on everything I've used it on; tv, laptop, phone. Another issue I've found a few times is minimising films/episodes that have mid/end credit scenes so the viewer doesn't realise but playing literally all the way through others that don't have any. Stupid.

The series are great. The apps control functions aren't. When I turn the tv off while playing. It doesn't resume where I was but several minutes before. No way to go to the next episode. Cannot skip the "outtro"(the credits at the end). No way to go back to the previous menu with back, but I have to stop first? (LG webos). It's annoying.. I expected a lot better.