Unlock Disney+ App User Feedback Insights & Solutions
Customers are experiencing buffering, slow loading, and glitches when using the Disney+ app on various devices such as Android, Chromecast, and Smart TVs. Reviews also mention issues with downloads not working offline, user interface problems, lack of basic functionality, and episodes being out of order. Despite its great content, the Disney+ app is becoming one of the worst streaming services, with customers frustrated and disappointed.
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The app via chromecast is terrible. Maybe I am doing something wrong but when I want to continue watching a movie it does not continue where I stopped watching. Seeking is real pain. Only +-10s buttons and the slider which does not show current position. When I finish watching a movie and want to see the bonuses the movie page is almost impossible to get to.
Sentiment
Negative
Content
User Interface and Navigation Problems
Apr 21, 2023
This is getting ridiculous!!! Every time I try to restart a movie, so I can save it in my recently watched for my daughter, it just goes back to the middle/end of the movie again! I've had to delete her profile already and restart it, just to get movies to work. And now they've upped the price and added ads! This used to be the best streaming service, now it's becoming the worst!
Sentiment
Negative
Content
App Crashes and Technical Glitches
Mar 12, 2023
The video player isn't very good. The competition has better players. Disney's is laggy, it crashes often and doesn't provide options like Amazon, which at any point allows you to look up info of anyone on screen, or Netflix, which is rock stable and allows you to quickly scan through frames and start playing from any part of whatever you're watching.
Sentiment
Negative
Content
App Crashes and Technical Glitches
Mar 03, 2023
TECHNICAL ISSUES. Was good after first downloading the app. But since then, there have been technical problems. 1) Very slow, lagging. 2) Videos do not play at times, whether streaming or downloaded. 3) When tapping the subtitles icon during playback (top right corner), it often exits playback screen. Great content, but those issues need to be fixed.
Sentiment
Negative
Content
Buffering and Playback Issues
Feb 26, 2023
Doesn't work on Android. I have a Moto Z4 and when I watch anything on the app, the video doesn't show. I can hear the audio, see the subtitles, and scrub through the progress bar to see the scene preview. But watching the content is not possible........... (Every time I launch this app and the problem isn't fixed, I add a period at the end of my review)
Sentiment
Negative
Content
App Crashes and Technical Glitches
Feb 19, 2023
The series are great. The apps control functions aren't. When I turn the tv off while playing. It doesn't resume where I was but several minutes before. No way to go to the next episode. Cannot skip the "outtro"(the credits at the end). No way to go back to the previous menu with back, but I have to stop first? (LG webos). It's annoying.. I expected a lot better.
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This page displays purchase options and a preview of the customer feedback analysis report for Disney+ - Apps on Google Play based on online reviews collected from Google Play. The analysis helps App Developers, Product Managers, User Experience Designers, Customer Service Representatives, Marketing Professionals to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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