Mixed Reviews for Microsoft Surface Book 2: Performance and Quality Concerns
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Mixed Reviews for Microsoft Surface Book 2: Performance and Quality Concerns

Discover Insights into Microsoft Surface Book 2 Customer Feedback

The Microsoft Surface Book 2 has received mixed reviews from users. Many praise its lightweight design, high-quality performance, and dual functionality as a laptop and tablet. The battery life, particularly for the tablet section, has been frequently mentioned as a downside. Some customers faced significant issues, including blue screens of death and non-functional chargers, leading to frustration with refurbished models. While some users were delighted with the overall experience, others expressed disappointment over cosmetic damages and malfunctioning features. Overall, the laptop is recognized for its potential and impressive specifications but comes with caveats regarding quality control and battery performance.

Source: Amazon Product Reviews of Microsoft Surface Book 2 (Intel Core

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Customer Feedback Analysis of Microsoft Surface Book 2 (Intel Core

Explore the mixed customer feedback on Microsoft Surface Book 2 with insights on performance, quality, and more.

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Custom Date - May 12, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Love it perfect for me

    Sentiment
    • Positive
    Content
    • User Experience
    Apr 15, 2025
  • Get it!!!

    Came in great condition. Looks and works like new!! Love this laptop! 13.5 inches is very lightweight and portable. The tablet section battery life is a little shorter than I would like and the charging port is only on the keyboard.

    Sentiment
    • Positive
    Content
    • Product Condition
    Jun 22, 2022
  • Touch doesn't respond on the left side of the screen frequently

    I like the machine performance but I don't like the scratches on the machine.

    Touch doesn't respond on the left side of the screen frequently.

    I'll return it.

    Sentiment
    • Negative
    Content
    • Product Condition
    Nov 16, 2020
  • ummm

    the product came in on time and looks beautiful but I can’t use it because the charger doesn’t work. so now i have to either send back the charger or order a new one. It should have just been right the first time..

    Sentiment
    • None
    Content
    • Charging Issues
    Oct 25, 2020
  • Surface 2 refurbished

    So far so good.. item arrived in pristine condition. Looks like New.

    Sentiment
    • Positive
    Content
    • Product Condition
    Jul 22, 2020
  • Someone help me about my order my order didn’t king

    I need help my order didn’t comeSomeone help me about my order my order didn’t king

    Sentiment
    • Negative
    Content
    • Customer Support
    Apr 09, 2020
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Sentiment Analysis (limited preview)
20 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Microsoft Surface Book 2 (Intel Core i5, 8GB RAM, 256GB) - 13.5in (Renewed) based on online reviews collected from Amazon. The analysis helps Market Research Analyst, Product Manager, Customer Experience Manager, Retail Buyer, Tech Industry Analyst to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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