Fitbit App Reviews: Syncing Issues, Sleep Tracking Accuracy, and Limited Customer Support
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Fitbit App Reviews: Syncing Issues, Sleep Tracking Accuracy, and Limited Customer Support

Comprehensive Analysis Report on Fitbit App User Feedback

Fitbit app reviews highlight various issues and frustrations, including syncing problems, lack of sleep tracking accuracy, and limited customer support options. Users express dissatisfaction with recent updates, missing features, and the removal of payment and blood oxygen level measurement capabilities. The app's layout and design changes are criticized, affecting motivation and ability to challenge friends. Scamming complaints arise from unauthorized charges for the premium service. Fitbit's acquisition by Google is met with disappointment, as functionality and sleep tracking accuracy decline.

Source: Google Play Reviews of Fitbit

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Customer Feedback Analysis of Fitbit

Unlock insights on Fitbit app issues: syncing, sleep tracking, and customer support with our detailed feedback analysis.

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Custom Date - Mar 05, 2025
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  • Ingenting fungerar längre. Kan inte ens använda appen eller parkoppla min inspire 2 längre. Appen hänger sig HELA tiden! Var bra tidigare nu helt oanvändbar tyvärr

    Sentiment
    • Negative
    Content
    • Syncing Issues
    Jan 19, 2024

  • Sleep goals is using some timezone that is not where I am located. Setting it to 00:00 gor bedtime sets it to 9AM. Very confusing. I also set up my profile as a male but it's comparing my fitness level to women?

    Sentiment
    • None
    Content
    • App Functionality
    Jan 17, 2024

  • Jag gillar verkligen fitbit men nu när min Samsung Galaxy S7 edge tydligen är för gammal för att fitbit ska kunna uppdateras så funkar det tyvärr inte optimalt längre...så trist... det är mycket pengar att köpa ny mobil när den ännu fungerar.. några tips? Anki

    Sentiment
    • Positive
    Content
    • Compatibility Issues
    Jan 11, 2024

  • Uppdatering (5 Jan 2024): Fick en ny uppdatering igår som jag hoppas löser hängningarna (svart display). Designen är ok men varför hänger sig min Charge 5 medan jag springer?!? Har gjort det sedan senaste uppdateringen.

    Sentiment
    • Positive
    Content
    • Syncing Issues
    Jan 05, 2024

  • Den nya layouten är inte bra alls. Jättetråkigt att möjligheten att utmana vänner i tävlingar/utmaningar försvann. Numer använder man knappt appen då den inte motiverar till att träna längre. Det kanske är en floskel men det var bättre förr.

    Sentiment
    • Negative
    Content
    • Layout and Design
    Dec 05, 2023

  • När jag skaffade appen kunde jag använda den för betalningar och mäta syrenivå i blodet. Båda funktionerna togs sedan bort. Trots otaliga timmar med supporten kunde problemet lokaliseras men inte lösas. FitBit förstår inte att Åland är en del av Finland/EU.

    Sentiment
    • Negative
    Content
    • Compatibility Issues
    Nov 29, 2023
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  • This page displays purchase options and a preview of the customer feedback analysis report for Fitbit based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Experience Specialists, Mobile App Developers, Marketing Strategists, Consumer Insights Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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