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The Coffee Bean Shop: Excellent Coffee and Customer Service

The Coffee Bean Shop: Excellent Coffee and Customer Service

38 reviews between May 23, 2023 and Jun 01, 2023.

The Coffee Bean Shop is a family-run business that excels in delivering freshly roasted coffee with excellent customer service. The website is simple and informative, and ordering is fast and efficient. The packaging is great, and the little handwritten notes add a personal touch. Customers appreciate the quality of the coffee and the different varieties available. The business offers green coffee beans for home roasting and a subscription service for regular deliveries. Overall, it is highly recommended for coffee lovers.

Coffee Bean Shop - Coffee Roasters 
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38 reviews between May 23, 2023 and Jun 01, 2023.

May 23, 2023 - Jun 01, 2023
  • Your one stop coffee shop

    Once again 1st class service allround from ordering to delivery and the coffee tastes amazing the only place to buy your coffee.

    Sentiment
    • Positive
    Content
    • Quality of Coffee
    Jun 01, 2023
  • Green coffee beans

    Lovely little companyI’ve ordered green coffee beans from these lovely people twice now.Great prices and quick tracked 24 hour delivery.A nice little hand written note from Jenni the owner thanking me for the business, and wishing me a nice weekend. A really nice personal touchHighly recommended.

    Sentiment
    • Positive
    Content
    • Online Ordering
    May 31, 2023
  • We love buying from the Coffee Bean…

    We love buying from the Coffee Bean Shop. Description of flavour usually spot on and a lovely roast every time. We’ve tried lots of different beans.Great service with everything arriving quickly and well packaged.

    Sentiment
    • Positive
    Content
    • Variety of Beans
    May 31, 2023
  • The Coffee Bean Shop: Friendly, informative and efficient

    The Coffee Bean Shop are friendly and efficient. Lizzie and the team really make you feel like you’re part of a family. The website is simple and informative. I buy green coffee and the roasting notes are excellent as is the coffee! Ordering is easy, delivery is fast and you get regular updates too. I’m a returning customer and happy to keep coming back.

    Sentiment
    • Positive
    Content
    • Green Coffee Beans
    May 31, 2023
  • Fantastic friendly family firm

    I cannot fault this firm from the care they put into every part of the process to the personalised notes they send with your order. This time ordered Ethiopian yirgacheffe and breakfast favourite. Two go to coffees you need to try.

    Sentiment
    • Positive
    Content
    • Personalized Notes
    May 31, 2023
    • Ordered some green coffee for home…

      Ordered some green coffee for home roasting, the website ordering went smoothly and it was delivered within 3 or 4 days.Just roasted my first batch and have no complaints. ;-)

      Sentiment
      • Positive
      Content
      • Online Ordering
      May 30, 2023
    • Best coffee and superb costumer…

      Best coffee and superb costumer service. Coffee at my doorstep next day. Fabulous hawaiian kona.

      Sentiment
      • Positive
      Content
      • Quality of Coffee
      May 30, 2023
    • The Coffeebeanshop

      Liz and her coffee bean team never fail in providing a top quality product every time - without doubt, they are highly aware of what is required in achieving, and maintaining, the high level of service they deliver year after year.A really great family run company to do business with.Mr Campbell Smith

      Sentiment
      • Positive
      Content
      • Customer Service
      May 29, 2023
    • Home roast

      I wanted some green beans to experiment with home roasting- a bit of variety but not in the quantity listed on your website. A friendly phone call solved it all - two varieties, smaller packs, quick delivery, plus a bonus sample and interesting newsletter. Experiments are underway. I shall return.

      Sentiment
      • Positive
      Content
      • Variety of Beans
      May 29, 2023
    • Great Coffee

      prompt delivery, lovely packaging and great coffee.

      Sentiment
      • Positive
      Content
      • Delivery and Packaging
      May 29, 2023
    • Superb coffee and service

      Great coffee and superb customer service.Highly recommended.

      Sentiment
      • Positive
      Content
      • Quality of Coffee
      May 28, 2023
    • My favorite roaster

      My favorite roaster, always delivering great coffee! The description is never an exaggeration of their beans, it is just as the profile they say and it always taste amazing every time! Whenever I buy beans from them, I will do a coffee tasting with my friends and it’s always a wonderful time talking about coffee!

      Sentiment
      • Positive
      Content
      • Quality of Coffee
      May 28, 2023
    • The classic family run business - excellent coffee, brilliant service

      The Coffee Bean Shop is a classic family run business that is delightful to buy from and a pleasure to support. I wish there were more like them. I’ve been buying my coffee from the Coffee Bean Shop now for about 5 years: without fail, the coffee is excellent quality with a good range to choose from - I love trying a new bean every order, but always come back to my favourite Columbian. The website works reliably, so deliveries always come the next working day after ordering. If you ring them, there is always a cheerful voice from a very helpful person to talk to - but it is very rarely necessary to ring! Little hand-written messages in with my order add to the personal touch. I can’t recommend them highly enough for their excellent coffee and brilliant service.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 28, 2023
    • Top service as always

      Top service as always, Enjoy trying new coffee's and the nice freebies aswell. Really happy.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 27, 2023
    • Retuning customer

      Retuning customer. Coffee was delivered very quickly and packaged great. Freshly roasted! Want to say a thank you to Lizzie for the kind note in my delivery.

      Sentiment
      • Positive
      Content
      • Delivery and Packaging
      May 27, 2023
    • Good description of bean flavours

      Good description of bean flavours, delicious coffee quickly roasted and delivered.

      Sentiment
      • Positive
      Content
      • Quality of Coffee
      May 27, 2023
    • Very fast delivery and the packaging is…

      Very fast delivery and the packaging is good too. I've ordered from here before and there was a handwritten note inside thanking me for ordering again which was a nice touch

      Sentiment
      • Positive
      Content
      • Delivery and Packaging
      May 26, 2023
    • Great coffee people.

      Great coffee people.Great coffee.

      Sentiment
      • Positive
      Content
      • Quality of Coffee
      May 26, 2023
    • Bought as a present

      Bought as a present. Recipient absolutely delighted and likely to order for himself in the future.Ordering was simple, delivery as promised and packaging perfect.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 26, 2023
    • Rapid and personal service

      Rapid and personal service with top notch beans. Lovely to get a little message along with the order!

      Sentiment
      • Positive
      Content
      • Personalized Notes
      May 26, 2023
    • An absolutely great place to buy coffee

      From the superb packaging, to the personalized message, to the tasting notes. By far and away the best place to buy coffee online. I LOVE that it's family run. Please keep up the good work.

      Sentiment
      • Positive
      Content
      • Delivery and Packaging
      May 25, 2023
    • Love ordering my preferred coffee

      Love ordering my preferred coffee from you as I know it will be fresh roasted and delivered quickly (royal mail permitting)

      Sentiment
      • Positive
      Content
      • Quality of Coffee
      May 25, 2023
    • Great service and fantastic coffee as…

      Great service and fantastic coffee as always.

      Sentiment
      • Positive
      Content
      • Quality of Coffee
      May 25, 2023
    • Great service and great product.

      Great service and great product.Looking forward to trying something new

      Sentiment
      • Positive
      Content
      • Variety of Beans
      May 25, 2023
    • EXCELLENT

      Hello, I waited long 13 days to receive the coffee I ordered (from UK to Poland) -but it was worth waiting. Coffee is excellent, excellent and excellent.Best wishes,Teresa M.

      Sentiment
      • Positive
      Content
      • Delivery and Packaging
      May 25, 2023
    • Best fresh coffee!

      What a fantastic service and very personal too! Love the coffee and super fast delivery.. Thank you :)

      Sentiment
      • Positive
      Content
      • Customer Service
      May 25, 2023
    • Great coffee with wonderful service

      Great coffee with wonderful service, couldn’t ask for better

      Sentiment
      • Positive
      Content
      • Customer Service
      May 25, 2023
    • Happy customer since 2016

      Been using Coffee Bean Shop since 2016.Consistently high quality coffee .I regularly buy the 5 bag offer . Good variety in the box.

      Sentiment
      • Positive
      Content
      • Variety of Beans
      May 24, 2023
    • I love this company

      I love this company. The coffee is delicious, you get a wonderful personal service and delivery is fast… what’s not to love!

      Sentiment
      • Positive
      Content
      • Customer Service
      May 24, 2023
    • Brilliant coffee

      Brilliant coffee, super quick service and amazing staff.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 24, 2023
    • Nice coffee with a personal touch.

      I've not opened the coffee yet, but I've shopped here a few times before, and the quality is always good. I like the personal touch too.

      Sentiment
      • Positive
      Content
      • Personalized Notes
      May 24, 2023
    • Sevice

      My order at 16.50 was taken and placed efficiently and arrived the next morning at 9.00.

      Sentiment
      • Positive
      Content
      • Delivery and Packaging
      May 23, 2023
    • Excellent service provided!

      Excellent service provided!! Great tasting coffee!!

      Sentiment
      Content
      May 23, 2023
    • Great tasting coffee

      Great tasting coffee, reasonably priced and lovely packaging along with handwritten thank you notes makes you feel like they actually care.

      Sentiment
      Content
      May 23, 2023
    • Fast efficient service and great…

      Fast efficient service and great product that arrived with a personal message and a free sample

      Sentiment
      Content
      May 23, 2023
    • Fabulous coffee

      Fabulous coffee. Wonderful personal service.

      Sentiment
      Content
      May 23, 2023
    • Bought as a birthday gift

      Bought as a birthday gift. Delivered promptly with a handwritten note inside to the recipient. He enjoyed the selection of coffees.

      Sentiment
      Content
      May 23, 2023
    • Great coffee

      Hi, i would like to say how happy i am with the coffee, realy great choice of coffee and rosted to order, deliverd with lovely packaging to keep the coffee fresh! Keep up the good work!!

      Sentiment
      Content
      May 23, 2023

Sentiment Analysis

  • Positive(32)
    84%
  • Negative(0)
    0%
  • None(0)
    0%
84 Net Promoter
Score

Popular Topics

  • Customer Service(8)
    21%
  • Quality of Coffee(8)
    21%
  • Delivery and Packaging(6)
    16%
  • Variety of Beans(4)
    11%
  • Personalized Notes(3)
    8%
  • Online Ordering(2)
    5%
  • Green Coffee Beans(1)
    3%

Languages

  • English(32)
    84%

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