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Chewy Reviews: Excellent Service and Competitive Pricing

Chewy Reviews: Excellent Service and Competitive Pricing

30 reviews between May 20, 2023 and May 24, 2023.

Chewy is a popular online retailer of pet food and supplies. Customers rave about Chewy's excellent customer service, fast shipping, and competitive pricing. While some customers have had issues with packaging or website navigation, Chewy remains a top choice for pet owners. Customers particularly appreciate Chewy's autoship program, which simplifies ordering and ensures their pets' needs are always met. Overall, Chewy is a reliable and convenient choice for pet owners seeking quality products.

‎Chewy - Where Pet Lovers Shop
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  • Chewy folks

    KUDOS to all of you. Y’all are the greatest!

    Val , Rick, Buddy, Arye, and all of our feral cats. Way to many to name. ❤️❤️❤️❤️🙏🙏🙏🙏😆

    Sentiment
    • Positive
    Content
    • Others
    May 24, 2023
  • We love Chewy

    My babies Orca and Foxy love you guys. Ok 👌

    Sentiment
    • Positive
    Content
    • Others
    May 24, 2023
  • My review

    5 stars in every meaningful way possible a great place
    People there are genuine and exceptional to deal with I refer everyone I know to Chewy

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
  • Prescriptions

    It couldn’t be any easier. Chewy contacts your vet and you can autoship. Love it.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
  • Super Convenient

    Chewy is the best thing for pet owners…Excellent customer service and competitive pricing…Autoship helps me take care of not only my own pets, but my elderly aunt’s pets, too…Thank you for being there for everyone!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
    • Chewy

      I will never order from chewy.com again each time I order my packages from them my items were packaged wrong and uncared about by both FedEx and chewy themselves by not even closing the items such a calcium’s for my lizards and a tree branch and a bag of sand that was ripped open all over my home and porch, my boyfriend recently order from them as well and his packages came with dead mealworms, the crickets were 1000 we order over 50 of them were dead and my hornworms that I order from a bundle never came. So no chewy isn’t worth buying and wasting ur time and money on I encourage pet lovers to choose a store that will give them the most quality products for their animals and not waste peoples time and money on food that ends up dead before getting it

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Relieved

      Chewy has made my life simpler. I no longer have to make. The long journey in the supermarket to get my pup his necessities.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Thank you very much

      I love the website because it’s so easy to search items. Enjoy buying from Chewy all the time.

      Would love to work for your customer service hopefully in 2024. Thanks again.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Love Autoship, but…

      Please make it simpler to update payment info. My card was hacked, and I entered a new payment method to maintain my autoship and FINALLY got the app to recognize the new one as my primary. I was unable to delete the defunct card but got my package. Fast forward 3 months and I get emails that my autoship is coming and then that my payment method was declined. Though I’d marked my new card as the primary, the system tried to process my old one. Again I finally managed to get my autoship back on track, but I CANNOT DELETE MY OLD CARD WITHOUT ENTERING A NEW ONE… which is already in there. Ridiculous!

      Sentiment
      • Positive
      Content
      • Technical Issues
      May 23, 2023
    • OUTSTANDING CUSTOMER SERVICE

      We’ve been shopping with Chewy for a few years now. Fair prices, fast shipping, great selection and when you call you get a happy, helpful person every time! 🐾

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Awesome

      My dog loves to get stuff from you guys

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Great customer service

      Everytime I call Chewy with an order I get the best customer service I could imagine. You make my dog healthy with food, treats and dental chews. Thank you for being the best!!

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Loving chewy

      Omg, ships fast, and customer service is amazing. Great company!!!!!

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Satisfied

      Love this because I can get my dog’s food shipped to my house instead of having to wait in a long line at the grocery store

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • App is easy to use!

      This is my first time using the Chewy app to order, it was very easy to use and find what I need quickly.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Chewy is the best!!

      Chewy you are the best. I can always count on you. I was in the hospital for a while, when I came home my kitties didn’t have there treats. Sent my husband to the store to get them. Three stores were out. I said chewy always has them. I ordered them and had them the next day. Reba and Dixie thank you as do I.

      Sentiment
      • Positive
      Content
      • Technical Issues
      May 22, 2023
    • Debra F Pocius

      I love Chewey! However, I do not like the website. It is hard to navigate, I believe the mwebsite must need working on because the brand names go scrambled together, you have to just type in the food by brand name and type of food you want. Also on the bird food they are all mixed between wild and exotic bird food. It took me almost an hour to order 3 items. I will not be ordering from the website again!

      Sentiment
      • None
      Content
      • Features and Usability
      May 22, 2023
    • Gerry Pinion

      I always use Chewy for all of my kitties needs! I wish you could lower prices a wee bit as I know many who are giving up on their pets…., I will never ever understand that! I had a friend just give up on such a wonderful kitty cuz he supposedly used the potty in the closet! I was so mad I told him I would bet a few hundred dollars that his litter box was full to the brim! Anyway it is very difficult to bring in an adolescent male to get used to my other 7. There was a tv show that is my new motto. EIGHT IS ENOUGH! Thank you Chewy I am a very loyal customer, your customer service people a quite awesome als!❤️🙏😽❤️🙏😽❤️🙏😽❤️🙏❤️🙏😽❤️🙏😽❤️🙏😽❤️🙏😽❤️🙏😽

      Sentiment
      • Positive
      Content
      • Pricing
      May 22, 2023
    • First Time User

      I order a lot from Amazon. I’m a senior with disabilities. I have to make sure the things I purchase arrive at my door.
      Lots of my friends are pleased with Chewy’s products and customer service. That says a lot. I ordered gigantic litter boxes for my new kitten, for some strange reason? You were kind enough to tell me to just donate them.
      I have only ordered a couple of things. My new kitten came with “instructions” and her list came from Chewy.
      I say all this to let you know, for some reason, Chewy’s website is more confusing to me? There is also
      The shipping. I’m assuming with the auto order, I will pay no additional shipping fees. I will try it, but free shipping for Prime members is more appealing.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 21, 2023
    • Bailey the chihuahua

      Thank you for all you do for me and my family! And thank you for my portrait… my mama is so happy😘

      Sentiment
      • Positive
      Content
      • Others
      May 21, 2023
    • Amazing

      BEST COMPANY EVER! Long time customer!!

      Sentiment
      • Positive
      Content
      • Others
      May 21, 2023
    • Best customer service

      They are like family, caring for my pets like I do!! Thank You Chewy Team!!

      Sentiment
      • Positive
      Content
      • Others
      May 21, 2023
    • Senior Dog Savior

      I use Chewy for everything and so far they have been great. Occasional issues with. Supply and availability during the Covid Pandemic and in the concurring weather issues getting to California and reskupply impacted by warehouses in Reno and Arizona. Th ey have been a terrific, economic resource and consistent and easy to work with.

      Sentiment
      • Positive
      Content
      • Technical Issues
      May 21, 2023
    • Chewy makes Kali happy. She especially loves the boxes as a bonus!

      -Mary

      Sentiment
      • Positive
      Content
      • Others
      May 21, 2023
    • My cat deserves the best

      Chewy is the best place to get good stuff for your pets. I love Chewy!!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 20, 2023
    • Customer service issue

      Always loved Chewy. However, recently, I tried returning a collar (unopened unused in original packaging) and sent a message prob 5x with zero response. I followed the directions online about starting a return. My dog passed away. I was going to get a new dog that was larger, but ended up going with a smaller dog. The smaller dog needed a smaller collar. That’s why I was requesting a return on the larger collar. I explained this several times, zero response. Not even a no, just nothing. I didn’t appreciate that. Made me not want to order again due to the customer service..or lack there of I guess I should say. I’ll shop local from now on.

      Sentiment
      • None
      Content
      • Technical Issues
      May 20, 2023
    • Great service

      I love shopping with Chewy’s. My order is received quickly and everything is there. Always nice to use the app to send needed food to a friend for shelters she works with. Thank you.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 20, 2023
    • Animal food

      All my fur babies love chewy. Very reliable

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 20, 2023
    • Great store

      Chewy is easy to order from, has great items for small birds, and excellent delivery. I’m going to continue to use their services!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 20, 2023
    • LOVE Chewy!

      Best place to shop for my pup!! Excellent service and so many options. Always a pleasant experience dealing with Chewy.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 20, 2023

Sentiment Analysis

  • Positive(27)
    90%
  • Negative(1)
    3%
  • None(2)
    7%
87 Net Promoter
Score

Popular Topics

  • Features and Usability(15)
    50%
  • Others(9)
    30%
  • Technical Issues(5)
    17%
  • Pricing(1)
    3%

Languages

  • English(30)
    100%

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