Calm App Faces Major Criticism Over Subscription and Customer Service Issues
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Calm App Faces Major Criticism Over Subscription and Customer Service Issues

Calm App Feedback Analysis: Insights into User Dissatisfaction

Calm, a meditation app, has received overwhelming negative feedback from users, primarily concerning subscription issues, deceptive advertising, and poor customer service. Many users reported difficulties canceling their subscriptions, unauthorized charges, and a lack of timely support following cancellation requests. Additionally, complaints highlighted the app's marketing as misleading, as it often presents itself as a free service while requiring credit card information upfront. Users criticized the app's interface for being confusing and not user-friendly. Positive reviews, albeit few, acknowledged the app's content but raised concerns about the voice of the main instructor. Overall, user experiences suggest that Calm prioritizes revenue over customer satisfaction and transparency, leading to frustrations among subscribers.

Source: Trustpilot Reviews of Calm is rated "Bad" with 1.7 / 5 on

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Customer Feedback Analysis of Calm is rated "Bad" with 1.7 / 5 on

Unlock insights on Calm's user feedback with our analysis on subscription woes, service issues, and app usability.

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Custom Date - Apr 22, 2025
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  • Impossible to speak to customer…

    Impossible to speak to customer service. I cancelled and the payment came out anyway. I had to resort to ringing my bank and putting a block on this company for future payments. I don't recommend at all

    Sentiment
    • Negative
    Content
    • Payment Disputes
    Mar 25, 2025
  • SCAM

    SCAM! ACHTUNG BETRUG!Ich weiß nicht, wie ich es kündigen kann. Als ich es kündigen wollte, wurde mir auf einmal der Jahresabo-Betrag nochmal abgezogen!Eine Frechheit! SEHR UNSERIÖSES UNTERNEHMEN.

    Sentiment
    • Negative
    Content
    • Cancellation Difficulties
    Mar 11, 2025
  • Have become a referral service, than a listening ear.

    I used call calm, but at the latter part of 2024, their policy changed. They no longer really want to listen you and have become more of a referral helpline.I wouldn't recommend them now.

    Sentiment
    • Negative
    Content
    • Content Quality
    Feb 01, 2025
  • Avoid at all costs

    Avoid at all costs

    Sentiment
    • Negative
    Content
    • Cancellation Difficulties
    Jan 27, 2025
  • Pulled support for listening via Sonos…

    Pulled support for listening via Sonos and won't offer refunds for customers who only used it this way.

    Sentiment
    • Negative
    Content
    • Cancellation Difficulties
    Dec 13, 2024
  • This company is supposed to set a…

    This company is supposed to set a “calm” example. It’s robotic and ineffective customer service does the opposite. There are much better options available.

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    Nov 30, 2024
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Sentiment Analysis (limited preview)
-75 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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