Caffè Concerto: Varied Perceptions on Service and Quality, Exceptional Staff Recognitions
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Caffè Concerto Feedback Report: Insights & Trends

Caffè Concerto: Varied Perceptions on Service and Quality, Exceptional Staff Recognitions

Caffè Concerto receives mixed feedback regarding service quality, with mentions of exceptional customer service by specific staff members like Lily, David, and Rhea. Reviews highlight delicious food, especially cakes and afternoon tea, but some complaints about service lapses exist. Price is considered high compared to chain coffee shops, but the quality justifies it for many patrons.

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  • Customer Service Consultants
  • Food Industry Analysts
  • Marketing Professionals
  • Hospitality Educators

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Custom Date - May 18, 2024
Featured Content
  • amazing experience all down to the…

    amazing experience all down to the waiter lily, very kind and very attentive! will be returning!

    Sentiment
    • Positive
    Content
    • Waiter/Waitress Compliments
    May 02, 2024
  • Great

    Great! Lilly's customer service is second to none. Thank you! Food and drinks spot on!

    Sentiment
    • Positive
    Content
    • Waiter/Waitress Compliments
    May 02, 2024
  • Great service by Yuri

    Great service by Yuri! Will come again

    Sentiment
    • Positive
    Content
    • Waiter/Waitress Compliments
    Apr 28, 2024
  • Very nice.

    Good afternoon tea selection and very friendly nothing to much trouble staff, especially Oumeyma.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 15, 2024
  • Food was superb and so delicious

    Food was superb and so delicious, the service was 10/10

    Sentiment
    • Positive
    Content
    • Food Quality and Taste
    Apr 14, 2024
  • Fantastic food fast service and great…

    Fantastic food fast service and great atmosphere

    Sentiment
    • Positive
    Content
    • Food Quality and Taste
    Apr 06, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
84 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Caffè Concerto  based on online reviews collected from Trustpilot. The analysis helps Restaurant Managers, Customer Service Consultants, Food Industry Analysts, Marketing Professionals, Hospitality Educators to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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