Valley Vet Supply: Quick Shipping, Good Service & Fair Prices
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    • Veterinary Professionals
    • Pet Supply Retailers
    • E-commerce Managers
    • Customer Experience Analysts
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Valley Vet Supply: Quick Shipping, Good Service & Fair Prices

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Valley Vet Supply receives mostly positive reviews for fast shipping, good customer service, and reasonable prices. Customers appreciate the efficient ordering process for pet meds and vaccines. However, some feedback points out issues like misleading product descriptions and difficulties with sales tax exemptions. Overall, the company is praised for its quick delivery, quality products, and community support.

Source: Trustpilot Reviews of Valley Vet Supply 

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Customer Feedback Analysis of Valley Vet Supply 

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Custom Date - Jan 08, 2025
Popular Phrases (limited preview)
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  • Will crawl across broken glass to NOT order from them

    An absolute clown show of a company... First they make getting the Ag sales tax exemption on obnoxiously difficult and then lied about having to have an physical signature from me, when both Fleet Farm and Tractor Supply let me fill out the tax exempt form digitally....Then, after jumping through all the hoops and placing an order, they automatically changed my shipping from the free UPS Ground option I selected to Overnight Air and charged me for it without notifying me. Then they refused to make any adjustments or refunds.... I will absolutely NEVER, under ANY circumstances, ever even consider ordering from them again. I will crawl across broken glass to pay more if it means I can buy from somewhere else. Possibly the worst company I have ever dealt with. Would give zero stars if possible.

    Sentiment
    • Negative
    Content
    • Negative Experience Resolution
    Jan 17, 2024
  • Very Disappointed with Customer Service

    I have bought from Valley Vet for years, but never again. My last experience cinched it. I ordered an expensive product online and paid for it, and immediately they sent me an email telling me it was back ordered but would be in the next day -This never happened; typically, there would be an asterisk next to the item not allowing you to purchase. I canceled the order, and after a week, they still hold my $$ ransom. I had to order from another company and spend twice for the same product. NEVER AGAIN WILL I BUY FROM THIS ARROGANT COMPANY

    Sentiment
    • Negative
    Content
    • Negative Experience Resolution
    Nov 10, 2023
  • This company is great

    This company is great! I received the vaccines for my dogs quickly. I’m so thankful that this company exist. I do have a question. I went to vet code to get the rabies shots for my dog and they won’t acknowledge these vaccines that I got with Valley vet I was wondering, is it because of the competition in prices or is it something else? I feel that this is a legitimate company. Also, the fact that our products came in dry ice was awesome!

    Sentiment
    • Positive
    Content
    • Veterinary Medication and Vaccine Quality
    Oct 22, 2023
  • We took our dog after having accidents…

    We took our dog after having accidents they charge those ÂŁ100 because the dog wasn't registered to them if there are vets and care about animals it would not matter if the dog was registered to them for two hours work it was a whole over ÂŁ1,000 the vet was quite a nasty person and took advantage because it was my daughter what took the dog into there he told her that's the dog most probably have to have its leg off we brought the dog away from them it's okay to a proper bet the dog is now doing fine with all four legs on so please be wand if your dog isn't registered with this company do not take it there these people give vets a bad name

    Sentiment
    • Negative
    Content
    • Negative Experience Resolution
    Oct 22, 2023
  • Yearling-Sized Fly Leggings

    After reviewing options for fly leggings for my yearling, I found affordable prices with shipping at Valley Vet. My order arrived within a few days. Great service.

    Sentiment
    • Positive
    Content
    • Ease of Shopping and Variety of Items
    Jul 13, 2022
  • Great place to order all cattle…

    Great place to order all cattle supplies!We have never experienced a problem with our orders from Valley Vet. The shipping is prompt and the prices are reasonable.

    Sentiment
    • Positive
    Content
    • Ease of Shopping and Variety of Items
    Jul 01, 2022
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Sentiment Analysis (limited preview)
82 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Valley Vet Supply  based on online reviews collected from Trustpilot. The analysis helps Veterinary Professionals, Pet Supply Retailers, E-commerce Managers, Customer Experience Analysts, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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