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Superb Hotel with Excellent Service in London

Superb Hotel with Excellent Service in London

30 reviews between Mar 01, 2023 and Nov 01, 2023.

The Biltmore in London is a superb hotel with excellent service. The staff are friendly and welcoming, and the rooms are comfortable and well-maintained. The hotel is conveniently located near major attractions and offers great amenities. Overall, it provides a delightful experience for guests.

The Biltmore Mayfair, LXR Hotels & Resorts
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30 reviews between Mar 01, 2023 and Nov 01, 2023.

Mar 01, 2023 - Nov 01, 2023

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  • Major changes since last stay 2 weeks ago.

    Been staying here every fortnight for my meetings in London, first the voluptuous lady with braces refuses to sit me in an empty area, saying only reserved for tables of 4 when I always sit there with my colleagues, then refused me a latte saying it’s not part of the breakfast service, I am a Hilton diamond member and have been having the same breakfast here as far as I can remember now they say it’s not something they offer later came back with an excuse saying steamers broken. If anything I want a refund for my unpleasant stay, why should I pay £720 a night to be treated like I’m staying in an ibis budget

    Sentiment
    • Negative
    Content
    • Service and Hospitality
    Jun 01, 2023
  • Thanks Mavisha!

    I want to thank Mavisha for being so nice and making my stay so wonderful at Biltmore! She was very cooperative & supportive in ensuring that we had a comfortable stay and had the best time in Biltmore, London! Thanks Mavisha for everything! Looking forward to coming back again soon

    Sentiment
    • Positive
    Content
    • Service and Hospitality
    Jun 01, 2023
  • Biltmore, Biltmore Biltmore - a must experience for everyone travelling to London.

    Dear reader, If I/we could only find the 11 Star Rating for the Biltmore in London!! We have travelled around the world and stayed at many of the 5-6 star hotels but The Biltmore in London just topped it. From the moment we walked in being greeted by staff like we were coming home from a long trip until we left to go to the airport at 430AM this morning, the gentle, kind & warm treatment we received was outstanding. There were many little highlights & details to point out throughout our stay, but you will never not get done reading this review in under an hour. I will spare you this and just focus on two…you are welcome. 1. The complete dedication, knowledge, friendliness & attitude to serve the guests was clearly priority Number 1 - and it showed! The front of House…

    Sentiment
    • Positive
    Content
    • Service and Hospitality
    Jun 01, 2023
  • Exceptional Service, Great Location

    We spent 4 nights at the Biltmore last week in the king family suite. From arrival to departure, we had a great experience with exceptional service. We were greeted promptly, the front desk was efficient and friendly and the rest of the staff was very attentive as well--notably the breakfast team. Loved the quiet location near Hyde Park and in such a beautiful neighborhood.

    Sentiment
    • Positive
    Content
    • Service and Hospitality
    Jun 01, 2023
  • Great Hotel, excellent customer service.

    If you are going to tour downtown London, I recommend staying at the Biltmore Mayfair. The Hotel is located in the heart of London with all the amazing sights in walking distance. But I must give a shout out to the doorman Peter. He was a true professional/gentleman. Peter had some great tips on restaurants and where to go. Thank you Peter, we will be back! Tim & Susan Spellman

    Sentiment
    • Positive
    Content
    • Location and Accessibility
    Jun 01, 2023
  • Amazing hotel and staff.

    Gorgeous hotel! We loved our stay. We were a group of 3 adults and 3 children aged 10 and under. We had 1 family suite (one king bed and 2 single beds, plus a separate small living room, bath and shower) then another king suite again a large room with a separate living area and a separate storage room for luggage. All staff were extremely polite and helpful, from the doorman to the front desk and turn down. Rarely do I leave a hotel with no gripes but this hotel was just what we needed, space, clean and a nice location only 10 minutes from all the shops. I look forward to returning to this hotel.

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness
    Jun 01, 2023
  • Top class customer service!

    I wanted to try somewhere new and decided to have dinner at 88 Grill at The Biltmore! We were attended to by Pavlos and I must say it was some of the best customer service I’ve ever received. His recommendations were spot on and overall service was too class! We’ll definitely be going back soon.

    Sentiment
    • Positive
    Content
    • Food and Dining Experience
    May 01, 2023
  • Beautiful hotel - staff members should well informed on offers made to guests from Hilton

    The hotel is beautiful, staff very friendly at checkin, restaurant and bar. Disappointment with a few payment/charges issues, which has been dealt with via email. The email response time and tone tainted the overall experience and perhaps reluctance to return.

    Sentiment
    • Positive
    Content
    • Overall Experience
    Apr 01, 2023
  • First class!

    The room was updated, clean and very spacious. The bedding was comfortable and bathroom amenities were plentiful. The staff was more then accommodating and hospitable. The breakfast was amazing. They had buffet and/or you could order what ever you desire. The room was cleaned twice a day and every evening the bed was turned down, water was placed at the bed side with a fresh glass. Service was amazing!

    Sentiment
    • Positive
    Content
    • Service and Hospitality
    Apr 01, 2023
  • Outstanding Hotel With Excellent Service and Attention to Guests

    We stayed at the Biltmore while in London. From the minute we walked in to the time we walked out it was a wonderful experience. The room was spectacular a one bedroom suite with a view of Grosvenor Square and the team there were amazing and detailed in their approach to service. We had a few drinks in the Pine Bar and the bar team were welcoming, knowledgable and funny. All the team there excelled in service from front desk to the door crew. We would stay there again for sure and we will be back. A very well run hotel.

    Sentiment
    • Positive
    Content
    • Service and Hospitality
    Apr 01, 2023
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Sentiment Analysis

87 Net Promoter
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