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Mixed Reviews for AvaTrade Broker

Mixed Reviews for AvaTrade Broker

32 reviews between Apr 23, 2023 and May 11, 2023.

AvaTrade received mixed reviews from its customers. While some appreciated its great service, helpful customer support, user-friendly platform, and educational tutorials, others had negative experiences with customer care and withdrawal procedures. Some even labeled the company as a scam. However, many customers mentioned the helpfulness and friendliness of Hank and Emma from customer support.

AvaTrade 
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32 reviews between Apr 23, 2023 and May 11, 2023.

Apr 23, 2023 - May 11, 2023

Popular Phrases

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Featured Content

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  • Wonderful service

    Quick service to verify the accounts and transfer the funds with Alev

    Sentiment
    • Positive
    Content
    • Orders and Delivery
    May 08, 2023
  • Emma Hadar was very helpful and…

    Emma Hadar was very helpful and friendly in setting up my account. Thank you for great service.

    Sentiment
    • Positive
    Content
    • Customer Service
    May 03, 2023
  • The process was made clear and Emma…

    The process was made clear and Emma Hadar managed to guide me through everything. I appreciate her help in setting my account up.

    Sentiment
    • Positive
    Content
    • Customer Service
    May 03, 2023
  • AvaTrade is regulated legit and trustworthy trading company

    2 May 2023, 12:41 To AvaTrade management The experience that I had today with customer service. Milyan A was wonderful, he helped me with my account and the deposit I wanted to make, (the technical part) he explained everything to me patiently how it works without making me feel he can’t be bothered. Job very well done Milyan A thank you.

    Sentiment
    • Positive
    Content
    • Customer Service
    May 03, 2023
  • I'm happy with the company with the…

    I'm happy with the company with the service they provided to me they even called me to check

    Sentiment
    • Positive
    Content
    • Customer Service
    May 02, 2023
  • Never experienced any problems.never…

    Never experienced any problems.never changing this broker. Thank you avatrade

    Sentiment
    • Positive
    Content
    • Others
    May 01, 2023
  • Pathetic service ever.

    Pathetic service ever.after creating an account , they called me immediately twice with different numbers...i uploaded my details and immediately after uploading my real documents, my account was no more, i couldn't login in and i suspected they had either deleted or blocked it... i tried reaching them several times using the same same number they called me with on whatsapp with no success, typed many messages/chats viewed-read and blueticked with no response completely went to the chat on website and i was just told my documents looks forged they cannot operate with me...and to be sincere am from Kenya and I uploaded my real Kenyan Documents.. that is my Identification card and Bank statement before uploading bank statement, i had already uploaded my tax certificate which was rejected. i tried to find out why they say they are forged, they just told me they can not operate with me and that was finali told them to video call so that i can show them the same documents i uploaded on hard copy through video call, but the answer was just "we can not operate with you"on whatsapp they read my chats and ignore that's so disrespectful to a customer.but all in all it's okay

    Sentiment
    • Negative
    Content
    • Customer Service
    May 01, 2023
  • Ava trade ensures the client is…

    Ava trade ensures the client is comfortable and satisfied with the platform and the customer service is great. I talked to Hank who made me feel assured that I was getting great service. Thanks for answering all my questions.

    Sentiment
    • Positive
    Content
    • Customer Service
    May 01, 2023
  • I had a great experience with Mr…

    I had a great experience with Mr hanks.he gave me all the information I needed.it was superp.more Greece to your elbow.youbguys are good

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 28, 2023
  • The customer care is terrible

    The customer care is terrible, 1 week after account registration and 3 days after depositing R 6000 I can't get access to my account, for several attempts my credentials have been rejected, until I receive an error ("The credentials used are incorrect for several attempts, the user is locked. Please reset the password or contact our customer support for help ") I attempt to reset my password by entering my email address and I receive another error "Incorrect email address". So I contact customer support and I speak to 3 different agents who send links and advise me to do a variety of unhelpful things like clearing my cache, using different web browsers (chrome and Firefox) , switching to incognito mode and turning of ad blockers etc. All of which I did along with screenshots of the errors, one agent in particular told they can't see anywhere where I'm trying to reset my password after sending a clear as day screenshot of my email address being rejected. I even proposed the solution of resetting my password and they ignore me. After opening my third ticket these Andry P fellow (if that's his real name) insists I do the exact same thing he said I should do in the initial email. Hours later and 3 devices later I can't access my avatrade account through any platform. Now I have to fill out formal complaint forms just to log into my account and trade, even worse I might have to file a complaint with the FAIS because these is either the worst service and incompetence ever or their unscrupulous.

    Sentiment
    • Negative
    Content
    • Customer Service
    Apr 25, 2023
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Sentiment Analysis

69 Net Promoter
Score

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