Mixed Reviews for AvaTrade Broker

Quick service to verify the accounts and transfer the funds with Alev

Why do you refuse to show us our leverage used??? Why is there no option to change leverage??I will change my review once u implement this feature.

Emma did a great job. she explained everything to me

Alev was very nice and helpful recommend her to all new clients

The service was excellent , Mr Hank was very patient with me and gave me great options to choose from and top it he told me more about AvaTrade that i was clueless about . I was very impressed

Emma Hadar was very helpful and friendly in setting up my account. Thank you for great service.

The process was made clear and Emma Hadar managed to guide me through everything. I appreciate her help in setting my account up.

My first contact was so simple and easy to understand what can I will do from now on.

2 May 2023, 12:41 To AvaTrade management The experience that I had today with customer service. Milyan A was wonderful, he helped me with my account and the deposit I wanted to make, (the technical part) he explained everything to me patiently how it works without making me feel he can’t be bothered. Job very well done Milyan A thank you.

Grate no probems

Its very much great time talking with Mr.Hang. He is so supportive and helpful. He solves my problem too.

I spoke to Emma, she was very friendly and helpful.

I'm happy with the company with the service they provided to me they even called me to check

Never experienced any problems.never changing this broker. Thank you avatrade

Pathetic service ever.after creating an account , they called me immediately twice with different numbers...i uploaded my details and immediately after uploading my real documents, my account was no more, i couldn't login in and i suspected they had either deleted or blocked it... i tried reaching them several times using the same same number they called me with on whatsapp with no success, typed many messages/chats viewed-read and blueticked with no response completely went to the chat on website and i was just told my documents looks forged they cannot operate with me...and to be sincere am from Kenya and I uploaded my real Kenyan Documents.. that is my Identification card and Bank statement before uploading bank statement, i had already uploaded my tax certificate which was rejected. i tried to find out why they say they are forged, they just told me they can not operate with me and that was finali told them to video call so that i can show them the same documents i uploaded on hard copy through video call, but the answer was just "we can not operate with you"on whatsapp they read my chats and ignore that's so disrespectful to a customer.but all in all it's okay

Service was great, and fast. Alev's service was professional.

Ava trade ensures the client is comfortable and satisfied with the platform and the customer service is great. I talked to Hank who made me feel assured that I was getting great service. Thanks for answering all my questions.

I am only a beginner, I appreciate a help from Mr Hank

I had a great experience with Mr hanks.he gave me all the information I needed.it was superp.more Greece to your elbow.youbguys are good

Thanks so much for excellent service and explaining about the company.

The customer care is terrible, 1 week after account registration and 3 days after depositing R 6000 I can't get access to my account, for several attempts my credentials have been rejected, until I receive an error ("The credentials used are incorrect for several attempts, the user is locked. Please reset the password or contact our customer support for help ") I attempt to reset my password by entering my email address and I receive another error "Incorrect email address". So I contact customer support and I speak to 3 different agents who send links and advise me to do a variety of unhelpful things like clearing my cache, using different web browsers (chrome and Firefox) , switching to incognito mode and turning of ad blockers etc. All of which I did along with screenshots of the errors, one agent in particular told they can't see anywhere where I'm trying to reset my password after sending a clear as day screenshot of my email address being rejected. I even proposed the solution of resetting my password and they ignore me. After opening my third ticket these Andry P fellow (if that's his real name) insists I do the exact same thing he said I should do in the initial email. Hours later and 3 devices later I can't access my avatrade account through any platform. Now I have to fill out formal complaint forms just to log into my account and trade, even worse I might have to file a complaint with the FAIS because these is either the worst service and incompetence ever or their unscrupulous.

Hank gave me a great introduction to the Trade and I know I will do better in the Business.He Kept the Conversation as realist as possible and I liked it

I liked the customer support for this company. I hope it will help me alot

Emma was very helpful and explained everything very well to me. I give her a 5 stars and she was an absolute star with helping me

Firstly they call you lost of times from different numbers the the day you create account and deposit money just to introduce themselves but then later on if you need any support they just reply sending you links with videos that are helpless or they don't reply at all. Then it's very easy to deposit money but when you try to withdraw even though you use the same method it takes multiple days. I then copied their top trader that had 2700% winning percentage and that had according to them low risk and after being away a couple days when I logged in and I had 97% loss ratio. To me it all seems a great scam.

The platform speaks volume, along side the educational tutorials to enable traders, it's promising.

The trading site has a very good lay-outVincent assistance was much needed and helped me a lot