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Mixed Reviews for AvaTrade Broker

Mixed Reviews for AvaTrade Broker

32 reviews between Apr 23, 2023 and May 11, 2023.

AvaTrade received mixed reviews from its customers. While some appreciated its great service, helpful customer support, user-friendly platform, and educational tutorials, others had negative experiences with customer care and withdrawal procedures. Some even labeled the company as a scam. However, many customers mentioned the helpfulness and friendliness of Hank and Emma from customer support.

AvaTrade 
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  • CMR Support

    Have been trading with Ava for quite a long time and have got really great technical and customer support from the Sri Lankan CMR team. Their consistency is very good.

    Sentiment
    • Positive
    Content
    • Customer Service
    May 11, 2023
  • AvaTrade.com simply the best for all my Trading

    I'm gladly taking the time compliment AvaTrade on their brilliant platform, their website and service, which includes helpful webinars.I have traded various asset classes for nearly 20 years using various brokerage companies, all being very good, however AvaTrade stand's out to be the best for me, that's why I highly recommend both new and experianced traders to visit their website and give them a try.Their help and friendly advice is exceptional.

    Sentiment
    • Positive
    Content
    • Features and Quality
    May 10, 2023
  • Received a call from Hank

    Received a call from Hank, been a great call and help. Welcoming support. Thanks again Hank!

    Sentiment
    • Positive
    Content
    • Customer Service
    May 10, 2023
  • Misappropriation of money from replenishment.

    Disgusting! On May 1, 2023, my accounts were blocked and only part of the funds that I had deposited since April 19, 2023 were withdrawn.On April 19, 2023, I topped up my account number 6036297 in the amount of $5,000 from my card.On April 20, 2023, I replenish my account with another $4,400 from the same card.On 04/25/2023, I replenish the same account in the amount of $1,540 from my PerfectMoney wallet.Then I trade, open deals, and the amount of 15801.73 dollars is formed on my account.Further: my account is blocked and the amount of 7530 dollars is returned to my card (I remind you that 9400 dollars were entered through the card). It turns out that almost two thousand AvaTrade dollars were not withdrawn to my card and appropriated to myself.Moreover, not a single cent came to my PerfectMoney wallet either.It turns out that in total, AvaTrade illegally debited $3,410 from my account.I understand that they canceled the last trades and profits on them, but then they should have canceled the payment of commission on these transactions. Accordingly, when blocking my personal account and accounts, AvaTrade had to withdraw to me all the money that was in the account before the transactions, that is, 10940 dollars.AvaTrade, where is my money???!!! I demand that you refund me the amount of replenishment in the amount of 10940 dollars, of which you returned only 7530 dollars to the card. That is, you are obliged to return another 3410 dollars to me (1540 - to PerfectMoney and 1870 - to a bank card).Otherwise, this is outright theft on your part !!!!!!!If you return the money to me, I will immediately write here about it.UPD: Already on May 4, and so far no one has answered me anything and has not explained the situation with the loss of my money. I will keep the readers of the review informed of the development of the situation and periodically update this review.UPD: 05/09/2023. Received a letter from AVATrade. In this letter, they say that the time for processing my complaint has been extended (the reason is not explained). Here's what they write about timing:"We will provide you with a regular written update on the progress of the investigation of the complaint at intervals of not greater than 20 business days; β€’ We will attempt to investigate and resolve the complaint within 40 business days of having received the complaint; β€’ Where the 40 business days have elapsed and the complaint is not resolved, we will inform you of the anticipated timeframe within which we hope to resolve the complaint. complaint, of the outcome of the investigation"In general, they delay the solution of the issue as much as they can. They are already talking about 40 days. The company is strange and dangerous. Stay tuned for this post and I'll keep you posted!I can also send screenshots confirming AvaTrade fraud.

    Sentiment
    Content
    May 09, 2023
  • Emma was very helpful and friendly and…

    Emma was very helpful and friendly and helped me quick and easy.

    Sentiment
    • Positive
    Content
    • Customer Service
    May 08, 2023
    • Wonderful service

      Quick service to verify the accounts and transfer the funds with Alev

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      May 08, 2023
    • LEVERAGE???

      Why do you refuse to show us our leverage used??? Why is there no option to change leverage??I will change my review once u implement this feature.

      Sentiment
      • Negative
      Content
      • Features and Quality
      May 06, 2023
    • Emma did a great job

      Emma did a great job. she explained everything to me

      Sentiment
      • Positive
      Content
      • Customer Service
      May 04, 2023
    • Alev was very nice and helpful…

      Alev was very nice and helpful recommend her to all new clients

      Sentiment
      • Positive
      Content
      • Customer Service
      May 03, 2023
    • The service was excellent

      The service was excellent , Mr Hank was very patient with me and gave me great options to choose from and top it he told me more about AvaTrade that i was clueless about . I was very impressed

      Sentiment
      • Positive
      Content
      • Customer Service
      May 03, 2023
    • Emma Hadar was very helpful and…

      Emma Hadar was very helpful and friendly in setting up my account. Thank you for great service.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 03, 2023
    • The process was made clear and Emma…

      The process was made clear and Emma Hadar managed to guide me through everything. I appreciate her help in setting my account up.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 03, 2023
    • My first contact was so simple and easy…

      My first contact was so simple and easy to understand what can I will do from now on.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 03, 2023
    • AvaTrade is regulated legit and trustworthy trading company

      2 May 2023, 12:41 To AvaTrade management The experience that I had today with customer service. Milyan A was wonderful, he helped me with my account and the deposit I wanted to make, (the technical part) he explained everything to me patiently how it works without making me feel he can’t be bothered. Job very well done Milyan A thank you.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 03, 2023
    • Donovan

      Grate no probems

      Sentiment
      Content
      May 02, 2023
    • Its very much great time talking with mr. Hang

      Its very much great time talking with Mr.Hang. He is so supportive and helpful. He solves my problem too.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 02, 2023
    • I spoke to Emma

      I spoke to Emma, she was very friendly and helpful.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 02, 2023
    • I'm happy with the company with the…

      I'm happy with the company with the service they provided to me they even called me to check

      Sentiment
      • Positive
      Content
      • Customer Service
      May 02, 2023
    • Never experienced any problems.never…

      Never experienced any problems.never changing this broker. Thank you avatrade

      Sentiment
      • Positive
      Content
      • Others
      May 01, 2023
    • Pathetic service ever.

      Pathetic service ever.after creating an account , they called me immediately twice with different numbers...i uploaded my details and immediately after uploading my real documents, my account was no more, i couldn't login in and i suspected they had either deleted or blocked it... i tried reaching them several times using the same same number they called me with on whatsapp with no success, typed many messages/chats viewed-read and blueticked with no response completely went to the chat on website and i was just told my documents looks forged they cannot operate with me...and to be sincere am from Kenya and I uploaded my real Kenyan Documents.. that is my Identification card and Bank statement before uploading bank statement, i had already uploaded my tax certificate which was rejected. i tried to find out why they say they are forged, they just told me they can not operate with me and that was finali told them to video call so that i can show them the same documents i uploaded on hard copy through video call, but the answer was just "we can not operate with you"on whatsapp they read my chats and ignore that's so disrespectful to a customer.but all in all it's okay

      Sentiment
      • Negative
      Content
      • Customer Service
      May 01, 2023
    • Service was great

      Service was great, and fast. Alev's service was professional.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 01, 2023
    • Ava trade ensures the client is…

      Ava trade ensures the client is comfortable and satisfied with the platform and the customer service is great. I talked to Hank who made me feel assured that I was getting great service. Thanks for answering all my questions.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 01, 2023
    • I am only a beginner

      I am only a beginner, I appreciate a help from Mr Hank

      Sentiment
      • Positive
      Content
      • Customer Service
      May 01, 2023
    • I had a great experience with Mr…

      I had a great experience with Mr hanks.he gave me all the information I needed.it was superp.more Greece to your elbow.youbguys are good

      Sentiment
      • Positive
      Content
      • Customer Service
      Apr 28, 2023
    • Thanks so much for excellent service

      Thanks so much for excellent service and explaining about the company.

      Sentiment
      • Positive
      Content
      • Others
      Apr 27, 2023
    • The customer care is terrible

      The customer care is terrible, 1 week after account registration and 3 days after depositing R 6000 I can't get access to my account, for several attempts my credentials have been rejected, until I receive an error ("The credentials used are incorrect for several attempts, the user is locked. Please reset the password or contact our customer support for help ") I attempt to reset my password by entering my email address and I receive another error "Incorrect email address". So I contact customer support and I speak to 3 different agents who send links and advise me to do a variety of unhelpful things like clearing my cache, using different web browsers (chrome and Firefox) , switching to incognito mode and turning of ad blockers etc. All of which I did along with screenshots of the errors, one agent in particular told they can't see anywhere where I'm trying to reset my password after sending a clear as day screenshot of my email address being rejected. I even proposed the solution of resetting my password and they ignore me. After opening my third ticket these Andry P fellow (if that's his real name) insists I do the exact same thing he said I should do in the initial email. Hours later and 3 devices later I can't access my avatrade account through any platform. Now I have to fill out formal complaint forms just to log into my account and trade, even worse I might have to file a complaint with the FAIS because these is either the worst service and incompetence ever or their unscrupulous.

      Sentiment
      • Negative
      Content
      • Customer Service
      Apr 25, 2023
    • Hank gave me a great introduction to…

      Hank gave me a great introduction to the Trade and I know I will do better in the Business.He Kept the Conversation as realist as possible and I liked it

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 25, 2023
    • I liked the customer support for this…

      I liked the customer support for this company. I hope it will help me alot

      Sentiment
      • Positive
      Content
      • Customer Service
      Apr 25, 2023
    • Emma was very helpful and explained…

      Emma was very helpful and explained everything very well to me. I give her a 5 stars and she was an absolute star with helping me

      Sentiment
      • Positive
      Content
      • Customer Service
      Apr 24, 2023
    • Firstly they call you lost of times…

      Firstly they call you lost of times from different numbers the the day you create account and deposit money just to introduce themselves but then later on if you need any support they just reply sending you links with videos that are helpless or they don't reply at all. Then it's very easy to deposit money but when you try to withdraw even though you use the same method it takes multiple days. I then copied their top trader that had 2700% winning percentage and that had according to them low risk and after being away a couple days when I logged in and I had 97% loss ratio. To me it all seems a great scam.

      Sentiment
      • Negative
      Content
      • Customer Service
      Apr 24, 2023
    • The platform speaks volume

      The platform speaks volume, along side the educational tutorials to enable traders, it's promising.

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 24, 2023
    • Trading site

      The trading site has a very good lay-outVincent assistance was much needed and helped me a lot

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 23, 2023

Sentiment Analysis

  • Positive(26)
    81%
  • Negative(4)
    12%
  • None(0)
    0%
69 Net Promoter
Score

Popular Topics

  • Customer Service(22)
    69%
  • Features and Quality(5)
    16%
  • Others(2)
    6%
  • Orders and Delivery(1)
    3%

Languages

  • English(30)
    94%

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