Mixed Reviews on App Functionality and Performance
Explore BNL App Feedback Analysis: Drive Your Strategic Decisions
The reviews for the app are mostly negative, with users reporting issues such as constant crashing, slow performance, difficulty in accessing certain features, and problems with payments. Some users have even considered switching banks due to the app's poor functionality. However, there are a few positive reviews mentioning improvements over time and the app's ease of use. Overall, the app needs significant improvement to provide a better user experience.
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Funziona solo nei giorni e nelle ore lavorative, sempre offline, il "servizio" è inaffidabile. Non è giusto, mi vien voglia di chiudere il conto.. non ne posso davvero più.
Sentiment
Negative
Content
App Performance
Nov 04, 2023
Non riconosce più l'impronta digitale e neppure ll pin. Spero che risolviate in fretta. L'applicazione è inutilizzabile.
Sentiment
Negative
Content
Login Issues
Nov 03, 2023
Codice cliente esatto, PIN esatto... Non è possibile accedere: OTTIMO! TORNATE ALLA CARTA!!
Sentiment
Negative
Content
Login Issues
Nov 03, 2023
Costanti difficoltà ogni qualvolta si debba effettuare un'operazione online. Funziona male.
Sentiment
Negative
Content
App Performance
Nov 02, 2023
App poco fluida, e soprattutto poco intuitiva. Difficoltà ad accedere all' app se il cellulare è sotto Rete wifi, app da migliorare decisamente
Sentiment
Negative
Content
User Interface
Nov 02, 2023
L'app si chiude mentre sto facendo delle operazioni, pagamenti F24. Va avanti così da settimane, nonostante abbia aggiornato.
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for BNL - App su Google Play based on online reviews collected from Google Play. The analysis helps Product Managers, Mobile App Developers, UX/UI Designers, Customer Experience Specialists, Digital Marketing Professionals to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Can I have this research report with more reviews?
Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.
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Summaries
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Introduction
A complete report has a layout with an executive summary and navigation options.
Overview
This page gives you the summaries and sentiment analysis of automatically clustered topics.
Content Analysis (1/2)
This page gives you full control over the customer feedback by offering advanced filters working at the speed of light.
Content Analysis (2/2)
If your reviews have a timestamp, you can filter all the information based on data ranges.
Buyer Personas
Get a complete view of your buyer personas and discover what they specifically mention as a list of topics.
SWOT Analysis
Learn your product or service's strengths, weaknesses, opportunities and threats.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
See how your data is clustered under different themes, with summaries of the data within each theme.
Discover the fictional profiles with detailed descriptions of people who represent the audience in your dataset.
Identify core strengths, weaknesses, opportunities, and threats to facilitate a realistic, fact-based, data-driven assessment of an organization.
Understanding popular phrases provides insights into how you connect with your customers. Unlock popular phrases filter and benefit all these features that come with purchasing this report:
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Right now, you’re only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
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Right now, you’re only viewing analysis of 30 reviews. Purchase this report and benefit all these features below:
Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
Right now, you're only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Summaries
SWOT Analysis
Buyer Personas
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