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Mixed Feedback for Antwerp Hotel

Mixed Feedback for Antwerp Hotel

30 reviews between Jan 01, 2019 and Oct 01, 2023.

This summary provides an overview of 30 reviews for a hotel in Antwerp. The reviews mention various aspects such as room conditions, staff friendliness, breakfast quality, and location. Some reviews highlight specific issues like noise disturbances or outdated technology. Overall, the hotel receives mixed feedback, with some positive comments about the staff and amenities, but also concerns about room maintenance and service.

Mercure Antwerp City South
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30 reviews between Jan 01, 2019 and Oct 01, 2023.

Jan 01, 2019 - Oct 01, 2023

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  • a nice place to stay for sure but no clue on how to serve and follow up corporate clients...

    PS: I reduced the service stars significantly because the so called responsible for corporate sales , Kristof Debrauwer is as incompetent and rude as you will find. He does not understand the term hospitality at all.

    Sentiment
    • None
    Content
    • Staff Service
    Jul 01, 2023
  • Very well located

    I loved this hotel. All the staff were extremely friendly and efficient (from the reception to the restaurant and not forgetting the cleaning lady). We had a problem with noise in the room next door (loud music at 1am...). I called the reception, the problem was solved in less than 10 minutes!

    Sentiment
    • Positive
    Content
    • Staff Service
    Jan 01, 2022
  • Ancient glory

    The hotel needs an urgent upgrade into the 21th century. Rooms are worn out. The shower was beneath all standards. Only the evening diner and the breakfast were up to standard as well as the staff. So not the best price/quality ratio.

    Sentiment
    • None
    Content
    • Room Quality
    Oct 01, 2021
  • Recommended if you can get a good rate

    Check-in: the receptionist was very friendly and helpful, however, my room was not yet ready although it was well past check-in time. Had to wait over one hour in the restaurant. I booked a Superior Suite and was surprised to find myself in a room that looked completely different from the website photos (where a modern design was pictured). The room I ended up getting was definitely much larger, however, the interior was straight from the late '80s and had lots of wear & tear. Unfortunately, the A/C did not cool, WiFi was poor and there was no wired internet in the room. I can imagine this used to be a luxurious suite 30 years ago. It's definitely up for renovation now. On a positive note, the room was very clean, spotless. The room service /restaurant menu was very limited…

    Sentiment
    • None
    Content
    • Room Quality
    Aug 01, 2021
  • Good looking hotel

    We stayed there for 1 night only and had no chance to use restaurant or bar. Lobby looks very good. Very nice friendly staff. Good looking room with bath in bathroom. Definitely worth to come back. The only minus is paid car park- 15 eur.

    Sentiment
    • Positive
    Content
    • Facilities
    Jul 01, 2020
  • Point to improve - room key cards !!!!

    Hotel with old technology room key cards. If you keep your room key card for only one second in the vicinity of your cell phone, your key card doesn't function anymore. Stayed here for 2 nights, had to go 6 times to reception to reprogram my 2 key cards, really annoying. Staff is very helpfull. Windows cannot open.

    Sentiment
    • None
    Content
    • Facilities
    Feb 01, 2020
  • Excellent service and location

    If you want access to De Singel Arts Centre and the music conservatoire, this hotel is perfect. Staff couldn’t be more friendly and helpful, parking convenient, but beware the low emission zone or you’ll get a penalty

    Sentiment
    • Positive
    Content
    • Location
    Jan 01, 2020
  • waterpolo weekend

    this hotel was our home during a tournament in the pool on the other side of the road. The stay was very nice: we had a good service and the meals were excellent. i recomment this hotel because of the atmosphere and quality.

    Sentiment
    • Positive
    Content
    • Food and Dining
    Jan 01, 2020
  • Very good hotel with a special treat

    The hotel is, in a no-nonsense way, more than average good in its category. Clean, spacious, with very good quality food in its restaurants and very adequate Wifi, fitness and other amenities. But they really excel in one specific thing: the quality of the staff. Apparently they love mto work there, because you do rarely see somebody walking around without a smile on her/his face. It is contagious and, since we are used to being in hotels many many times, we appreciate this very much because it is not always (... seldom ... even) the case in these hotels. We were with a group of more than hundred sports people dyrig four days, which presents for the personnel - at least - a 'challenge', in hotel-marketingspeak. But for the young staff of the newly renamed Mercure Hotel, this…

    Sentiment
    • Positive
    Content
    • Staff Service
    Jan 01, 2020
  • Antwerp

    A very nice property with access to local transit if one wanted to do some sightseeing on their own. The staff are very good. The rooms are comfortable and the breakfast is good with many choices to start your day.

    Sentiment
    • Positive
    Content
    • Location
    Nov 01, 2019
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