Mixed Reviews: The Gwen, Luxury Hotel in Chicago
Unveil The Gwen Hotel's Guest Feedback Insights

Mixed Reviews: The Gwen, Luxury Hotel in Chicago

521 N Rush St, Chicago, IL 60611, United States

The Gwen, a Luxury Collection Hotel on Michigan Avenue in Chicago receives mixed reviews. Guests praise the location, room size, and friendly staff. Positive comments highlight the bar, service quality, and cleanliness. However, some reviewers express disappointment with customer service, towel quality, and hidden fees. Suggestions for improvement include better training for staff, upgrades to amenities like TV sets, and enhanced cleanliness to avoid allergic reactions. Overall, The Gwen offers a convenient and central location but needs to address issues related to pricing transparency, room cleanliness, and staff training.

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Popular Phrases (of 30 reviews)
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  • Lifetime Marriott Titanium Elite here. It’s a very nice hotel but they nickel and dime you with fees. They are also not transparent about them

    Sentiment
    • None
    Content
    • Parking and Fees

  • I loved staying here. Special thanks to Mr. Russel for being so kind to us during our stay and we loved the free chocolate chip cookies. Felt very much at home. The place was so clean too. Thank you.

    Sentiment
    • Positive
    Content
    • Staff Service and Friendliness

  • Good, convenient hotel with great services and a nice restaurant at the lobby level. No complaints

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • Fantastic hotel. Luxury downtown on Michigan Ave. Connected to the Mall.

    Sentiment
    • Positive
    Content
    • Location and Ambiance

  • Great property - great location. But staff needs much better training, particularly in the restaurant. Other than that, a great experience!

    Sentiment
    • Positive
    Content
    • Staff Service and Friendliness

  • It’s a beautiful place with amazing service!! We spent New Year’s Eve/ new year here and it was amazing. Its got amazing service, the staff is really nice and respectful and room service is amazing. Would definitely stay here again.

    Sentiment
    • Positive
    Content
    • Staff Service and Friendliness
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Sentiment Analysis (of 30 reviews)
76 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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