Mixed Feedback for The Gym Group on Google Play
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Mixed Feedback for The Gym Group on Google Play

The Gym Group receives mixed feedback on Google Play. Positive comments mention good classes, helpful staff, and weight loss success. However, negative reviews highlight issues with cleanliness, outdated equipment, app malfunctions, and poor customer service.

Best for
  • Gym Owners and Managers
  • Fitness Industry Consultants
  • Customer Experience Managers
  • Digital Product Developers
  • Marketing and Brand Managers

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Custom Date - Nov 24, 2024
Featured Content
  • Pin not activated and no one ever responds. Tried all forms of communication tools

    Sentiment
    • Negative
    Content
    • Customer Service and Staff
    Aug 17, 2024
  • The trainer Robert . Thanks a lot you guide me ☺️ good place to work

    Sentiment
    • Positive
    Content
    • Customer Service and Staff
    Aug 15, 2024
  • The option to book a gym induction and the PT session are greyed out on the app. Sent numerous emails to Gym Group. Unfortunately I'm not receiving any replies or a way forward. The option should be available along with a calendar to book the induction in etc.

    Sentiment
    • Negative
    Content
    • Booking Difficulties
    Aug 12, 2024
  • Data & battery hog, doesn't respect privacy

    Sentiment
    • Negative
    Content
    • App Functionality and Technical Issues
    Aug 11, 2024
  • Does the basics of showing classes to book but no feature to notify people who've booked classes of cancellations. Waste of an app.

    Sentiment
    • Negative
    Content
    • Class Offerings and Schedule
    Aug 11, 2024
  • Laggy, doesn't always show location, keeps asking for feedback , stop this! Going to switch gyms I think

    Sentiment
    • Negative
    Content
    • Location and Access Difficulties
    Aug 10, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-20 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for The Gym Group based on online reviews collected from Google Play. The analysis helps Gym Owners and Managers, Fitness Industry Consultants, Customer Experience Managers, Digital Product Developers, Marketing and Brand Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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