Luxury Stay with Excellent Service in Sentosa Cove
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Luxury Stay with Excellent Service in Sentosa Cove

Unveil Guest Insights of W Singapore - Sentosa Cove

21 Ocean Way, Singapore 098374

Luxury hotel in Sentosa Cove offering a great resort ambience close to the city, with spacious rooms, excellent breakfast buffet, and attentive staff. Guests praised the pool, yoga classes, and overall service quality. However, some negative feedback included issues with check-in delays, missing promised amenities, and poor customer service experiences. The location, while private and relaxing, required transportation for beach access. Despite minor setbacks, W Singapore - Sentosa Cove remains a popular choice for staycations and holidays, offering modern rooms, world-class dining, and a serene atmosphere.

Source: Google Business Reviews of W Singapore - Sentosa Cove

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Customer Feedback Analysis of W Singapore - Sentosa Cove

Discover the essence of luxury at W Singapore - Sentosa Cove through our detailed customer feedback analysis.

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  • 5์„ฑ๊ธ‰ ํ˜ธํ…”๋งŒ ์ฃผ๋กœ ๋‹ค๋‹ˆ๋Š”๋ฐ ๋ฐ”ํ€ด๋ฒŒ๋ ˆ ํŠธ๋ผ์šฐ๋งˆ๋ฅผ ์•ˆ๊ฒจ์ค€ ์œ ์ผํ•œ ํ˜ธํ…”์ž…๋‹ˆ๋‹ค. ๋ฐฉ์—ญ์€ ์ข‹์€ ํ˜ธํ…”์˜ ๊ธฐ๋ณธ์ธ๋ฐ ๋ฐ”ํ€ด๋ฒŒ๋ ˆ ๋ฌธ์ œ๋Š” ๋ฐฉ์„ ๋ฐฉ์—ญํ•œ๋‹ค๊ธฐ ๋ณด๋‹ค ํ•˜์ˆ˜๋„๋‚˜ ์ฝ˜์„ผํŠธ, ์ „๊ธฐ ๋ฐฐ๊ด€๋“ฑ์„ ํ•ด์•ผํ• ๊ฑด๋ฐ. ๋ฐฉ๋ฐ”๊ฟ”์ฃผ๊ณ  ๋ฐฉ์— ์•ฝ์น˜๋Š” ์ •๋„๋กœ ํ•ด๊ฒฐ๋˜์ง€ ์•Š์„ ๋ฌธ์ œ๋ž€๊ฑธ ์ธ์‹ํ–ˆ์œผ๋ฉด ํ•ฉ๋‹ˆ๋‹ค. ์ง์›๋“ค์€ ์นœ์ ˆํ•˜์ง€๋งŒ ๊ทผ๋ณธ์ ์ธ ๋ฌธ์ œ๊ฐ€ ํ•ด๊ฒฐ๋ ์ง€ ์˜๊ตฌ์‹ฌ์ด ๋“ญ๋‹ˆ๋‹ค. ์ด ๋ฆฌ๋ทฐ๊ฐ€ ๊ทผ๋ณธ์ ์ธ ํ•ด๊ฒฐ์— ์ข€์ด๋ผ๋„ ๋„์›€๋˜๊ธธ ๋ฐ”๋ผ๊ณ  ์†Œ์ค‘ํ•œ ์‹œ๊ฐ„ ๋‚ด์„œ ์˜ค๋Š” ํœด๊ฐ€์—์„œ ๋ฒŒ๋ ˆ ํŠธ๋ผ์šฐ๋งˆ ์ƒ๊ธฐ๋Š”์ผ ์—†๊ฒŒ ํ•ด์ฃผ์‹œ๊ธธ ๋ฐ”๋ž๋‹ˆ๋‹ค. ๋ฆฌ๋ทฐ๊ด€๋ฆฌ ๋ถ€์„œ์—์„œ ๋ชจ๋‹ˆํ„ฐ๋งํ•˜๊ธธ ๋ฐ”๋ž˜๋ด…๋‹ˆ๋‹ค.Rooms: ๋งˆ๋ฆฌ๋‚˜ ๋ทฐ

    Sentiment
    • Negative
    Content
    • Room Comfort and View

  • Great people!! Served by a great team of happy individuals from e receptionist to e housekeeper to e waiters, e chefsโ€ฆ You guys have made our experience a memorable one! ๐Ÿ‘๐Ÿป๐Ÿ‘๐Ÿป๐Ÿ‘๐Ÿป Thanks for e birthday surprise! ๐Ÿ˜„

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Excellent stay at W hotel, insane room, awesome service, great to see the room had its own pool and small equipped kitchen!

    Sentiment
    • Positive
    Content
    • Room Comfort and View

  • As hundreds of thousands of other people each year we were choosing a place to stay for our Sentosa visit. Iโ€™m very glad we chose W although it needs a commute to get to the park and back. Very, very good place overall.

    Sentiment
    • Positive
    Content
    • Location Convenience

  • Incroyable les chambres et la piscine XXL ouverte 24h/24

    Sentiment
    • Positive
    Content
    • Pool and Amenities

  • I did have buffet there , nice place and service is good . But the food is rated as normal . Especially the oyster is quite small

    Sentiment
    • Positive
    Content
    • Food Quality and Breakfast
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60 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for W Singapore - Sentosa Cove based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel Agents, Marketing Professionals, Customer Service Trainers, Investment Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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