Luxury Stay with Excellent Service in Sentosa Cove
Unveil Guest Insights of W Singapore - Sentosa Cove

Luxury Stay with Excellent Service in Sentosa Cove

21 Ocean Way, Singapore 098374

Luxury hotel in Sentosa Cove offering a great resort ambience close to the city, with spacious rooms, excellent breakfast buffet, and attentive staff. Guests praised the pool, yoga classes, and overall service quality. However, some negative feedback included issues with check-in delays, missing promised amenities, and poor customer service experiences. The location, while private and relaxing, required transportation for beach access. Despite minor setbacks, W Singapore - Sentosa Cove remains a popular choice for staycations and holidays, offering modern rooms, world-class dining, and a serene atmosphere.

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Featured Content
  • 5성급 호텔만 주로 다니는데 바퀴벌레 트라우마를 안겨준 유일한 호텔입니다. 방역은 좋은 호텔의 기본인데 바퀴벌레 문제는 방을 방역한다기 보다 하수도나 콘센트, 전기 배관등을 해야할건데. 방바꿔주고 방에 약치는 정도로 해결되지 않을 문제란걸 인식했으면 합니다. 직원들은 친절하지만 근본적인 문제가 해결될지 의구심이 듭니다. 이 리뷰가 근본적인 해결에 좀이라도 도움되길 바라고 소중한 시간 내서 오는 휴가에서 벌레 트라우마 생기는일 없게 해주시길 바랍니다. 리뷰관리 부서에서 모니터링하길 바래봅니다.Rooms: 마리나 뷰

    Sentiment
    • Negative
    Content
    • Room Comfort and View
  • Great people!! Served by a great team of happy individuals from e receptionist to e housekeeper to e waiters, e chefs… You guys have made our experience a memorable one! 👍🏻👍🏻👍🏻 Thanks for e birthday surprise! 😄

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service
  • Excellent stay at W hotel, insane room, awesome service, great to see the room had its own pool and small equipped kitchen!

    Sentiment
    • Positive
    Content
    • Room Comfort and View
  • As hundreds of thousands of other people each year we were choosing a place to stay for our Sentosa visit. I’m very glad we chose W although it needs a commute to get to the park and back. Very, very good place overall.

    Sentiment
    • Positive
    Content
    • Location Convenience
  • Incroyable les chambres et la piscine XXL ouverte 24h/24

    Sentiment
    • Positive
    Content
    • Pool and Amenities
  • I did have buffet there , nice place and service is good . But the food is rated as normal . Especially the oyster is quite small

    Sentiment
    • Positive
    Content
    • Food Quality and Breakfast
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for W Singapore - Sentosa Cove based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel Agents, Marketing Professionals, Customer Service Trainers, Investment Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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