Triodos Bank: Poor Customer Service and Investment Handling
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Triodos Bank: Poor Customer Service and Investment Handling

Triodos Bank receives negative reviews regarding its poor customer service, outdated digital banking, unreliable investment advice, and mishandling of Triodos certificates. Customers express frustration with the lack of Apple Pay functionality and the uncertainty surrounding the trading of certificaten. Some reviewers feel deceived by the bank's green principles, while others highlight the difficulties in closing accounts. Despite these criticisms, Triodos Bank's app is praised for its user-friendly interface and sustainable image.

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  • Financial Analysts
  • Banking Professionals
  • Investment Advisors
  • Customer Service Managers
  • Sustainability Consultants

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Custom Date - Apr 17, 2024
Featured Content
  • Goed voor plant slecht voor de klant

    Asociaal wat ze hebben gedaan met die Triodos certificaten. Eerst mensen lokken met mooie …. praatjes om ze te kopen en dan twee maanden later de boel vastzetten. Van de 8000 is er nog 4000 over..

    Sentiment
    • Negative
    Content
    • Certificaten
    Jul 13, 2023
  • Geen apple pay…

    Geen apple pay…. Het is inmiddels 2023 en nog niks bekend!

    Sentiment
    • Negative
    Content
    • Digital Banking
    Jul 12, 2023
  • Ik vertrouwde Triodos op hun verhaal.

    Ik vertrouwde Triodos op hun verhaal.Kocht certificaten van de bank. Na 3 jaar niet kunnen terug verkopen uiteindelijk verhandelbaar. 50% verlies.Schande weg reservepotje.

    Sentiment
    • Negative
    Content
    • Investment
    Jul 06, 2023
  • Deze bank biedt mij nog steeds niet de…

    Deze bank biedt mij nog steeds niet de mogelijkheid om met mijn telefoon te pinnen. Uiterst ouderwets, en natuurlijk gewoon zeer vervelend. Triodos, bank voor boomers!

    Sentiment
    • Negative
    Content
    • Digital Banking
    Jun 14, 2023
  • 4 weken(!!) doorlooptijd om je…

    4 weken(!!) doorlooptijd om je zakelijke spaarrekening op te heffen. Wat een.......

    Sentiment
    • Negative
    Content
    • Account Closure
    Mar 20, 2023
  • Top!

    Al jarenlang lid. Heel fijn. Perfecte klantenservice. Voelt goed te weten dat mijn geld goed wordt uitbesteed.

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 10, 2023
  • See All Reviews
Sentiment Analysis
-70 Net Promoter
Score
Popular Topics
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  • This page displays purchase options and a preview of the customer feedback analysis report for Triodos Bank  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Banking Professionals, Investment Advisors, Customer Service Managers, Sustainability Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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