Exceptional Customer Service & Modern Amenities at Apex City of London Hotel
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Exceptional Customer Service & Modern Amenities at Apex City of London Hotel

1 Seething Ln, London EC3N 4AX, United Kingdom

Apex City of London Hotel receives high praise for exceptional customer service, delicious food, and modern amenities. Guests appreciate the central location, friendly staff, and spacious, clean rooms. However, there were a few incidents of booking confusion and maintenance issues. Overall, the hotel offers a comfortable and enjoyable stay with great value for money.

Best for
  • Hotel Managers
  • Customer Service Trainers
  • Hospitality Consultants
  • Marketing Professionals
  • Investors in the Hospitality Industry

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Featured Content
  • Great hotel and fantastic customer serviceRooms: Great roomsFood & drinks: fantastic breakfast

    Sentiment
    • Positive
    Content
    • None
  • Excellent location and great spacious rooms for when you’re in the city for work. Quiet, central, and very affordable for what you get. Also a slight touch of luxury with the robe in the room.

    Sentiment
    • Positive
    Content
    • None
  • Its very central, the staff is awesome, the room has a great view. I will come back.

    Sentiment
    • Positive
    Content
    • None
  • Comfortable room with beautiful bathroom (shower and bath)Nearby activities: Close to tourist places and markets, easy to access via public transport

    Sentiment
    • Positive
    Content
    • None
  • Lovely hotel staff are friendly and welcoming. We had breakfast, plenty to choose from, and it tasted amazing. My only criticism was that the bed was a little hard for my liking. The room was clean and had everything we needed

    Sentiment
    • Positive
    Content
    • None
  • Customer service is top notch, accommodations are great, food was amazing…will stay here again

    Sentiment
    • Positive
    Content
    • None
  • See All Reviews
Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Apex City of London Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Marketing Professionals, Investors in the Hospitality Industry to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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