Mixed Customer Sentiments towards N26 Banking Services
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Mixed Customer Sentiments towards N26 Banking Services

Mixed reviews characterize the experience with N26. While some customers are satisfied with the bank's services, others express frustration with account blocking, lack of support, and delays in responses. Complaints range from issues with account verification, long support wait times, to unexpected closures, and complicated identity verification processes. Positive comments highlight the ease of use, quick account opening, and efficient customer service. Overall, N26's performance seems polarized, with room for improvement in addressing customer concerns promptly and transparently.

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  • Product Managers in Banking
  • Customer Experience Managers
  • Banking Consultants
  • Market Researchers

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Mir gefällt der zeitgenau Überblick…

    Mir gefĂ€llt der zeitgenau Überblick ĂŒber den Kontostand

    Sentiment
    • Positive
    Content
    • Banking Features and Functionality
    Apr 14, 2024
  • Para mí funciona perfectamente

    Para mĂ­ funciona perfectamente, tiene todo lo quĂ© necesitas 🙂

    Sentiment
    • Positive
    Content
    • Overall Satisfaction and Recommendation
    Apr 14, 2024
  • No Support just a Robot which Tel you…

    No Support just a Robot which Tel you in near time will somebody watch your problem...

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 13, 2024
  • Gute Bank

    Gute Bank, schnelle Anbindung!

    Sentiment
    • Positive
    Content
    • Overall Satisfaction and Recommendation
    Apr 12, 2024
  • Bin total zufrieden

    Bin total zufrieden! Bin Kunde der ersten Stunde. Kann mir nichts besseres vorstellen.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction and Recommendation
    Apr 12, 2024
  • Top Service

    Top Service

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 12, 2024
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Sentiment Analysis (of 30 reviews)
-16 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for N26  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Product Managers in Banking, Customer Experience Managers, Banking Consultants, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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