Mixed Sentiments on N26 — Love Your Bank: Account Closures, Customer Service, App Functionality, and More
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N26 Customer Feedback Analysis: Insights & Solutions

Mixed Sentiments on N26 — Love Your Bank: Account Closures, Customer Service, App Functionality, and More

Mixed sentiments about N26 — Love your bank in the online reviews, with users mentioning issues with account closures, customer service, app functionality, and verification processes. However, some users appreciate the stability of the app, accessible customer support via chat, and the overall ease of use.

Best for
  • Financial Analysts
  • Product Managers in Banking
  • Customer Service Directors
  • Digital Marketing Specialists
  • Banking Consultants

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Solid but loads of improvements could be done

    - There are too many steps when sending a money beam. It should be easier

    - custom splits should automatically add the remainder of the transaction to the other person. The whole process is too clunky

    - personal analytics should be better

    Sentiment
    • None
    Content
    • App Functionality Issues
    Jun 12, 2024
  • Aktien und Übersicht

    Es wĂ€re schön, wenn man beim Aktienverlauf auch die Jahreszahl sehen wĂŒrde, so ist es extrem unĂŒbersichtlich! Vielen Aktien die es zum Beispiel bei Trade Republic zu finden gibt, gibt es bei N26 gar nicht. Warum??

    Sentiment
    • Negative
    Content
    • None
    Jun 12, 2024
  • Eine Bank, die Funktioniert

    Beste Bank im deutschsprachigen Raum: E-Kredikarte, Support der verfĂŒgbar ist und hilft, gĂŒnstig, keine negativen Überraschungen.

    Sentiment
    • Positive
    Content
    • Positive Feedback
    Jun 12, 2024
  • Horrific support

    Couldn’t in good conscience recommend N26 to anyone, their customer support is accessible only via a live chat, which is buggy and badly staffed at best.

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Jun 03, 2024
  • can't use the app

    I could not register because my document does not suit them: I have a paper document, they need a plastic one. Although by law these are similar documents. Unfortunately I can't use the app

    Sentiment
    • Negative
    Content
    • Verification Process Difficulties
    Jun 03, 2024
  • Love N26 Bank and app

    The app is really swift and user friendly. Everything is clear in just a couple of clicks, the FAQ is very pragmatic and intuitive.

    Sentiment
    • Positive
    Content
    • Positive Feedback
    May 30, 2024
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Sentiment Analysis (of 30 reviews)
-20 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for N26 — Love your bank based on online reviews collected from App Store. The analysis helps Financial Analysts, Product Managers in Banking, Customer Service Directors, Digital Marketing Specialists, Banking Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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