Mixed Reviews for Delivery Service
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Mixed Reviews for Delivery Service

Unlock Insights with Our Lalamove Customer Feedback Analysis

Muhammad provided excellent and polite service, earning 5 stars. However, there were complaints about arrogant drivers and the app's usability issues. Some customers had difficulty canceling orders and experienced late responses. The customer service was unreachable, and there were problems with multiple stops and slow delivery. Despite the issues, some customers found the app useful and convenient. Others had concerns about payment options and requested improvements.

Source: Google Play Reviews of Lalamove - Deliver Faster - Apps on

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Customer Feedback Analysis of Lalamove - Deliver Faster - Apps on

Explore in-depth feedback on Lalamove's delivery service, highlighting customer experiences, app usability, and driver interactions.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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  • 80% bad bite rider. Late action for order. Suddenly cancel the order. Cancel schedule order at last minute. No thermal bag or box to keep food. What kind what type dad rider

    Sentiment
    • Negative
    Content
    • Driver Behavior
    Dec 25, 2023

  • napilitan lang ako gamitin to bc eto lang gamit ng store na pinagbilhan ko.

    Sentiment
    • Negative
    Content
    • Delivery Service
    Dec 24, 2023

  • App nên cập nhật tính năng rút tiền về ngân hàng hoặc ví momo ngay nha! Nếu không cập nhật thì rất bất tiện trong việc thanh toán và khách hàng không muốn trải nghiệm tiếp tục! Chân thành cảm ơn

    Sentiment
    • Negative
    Content
    • App Updates
    Dec 24, 2023

  • Bloody riders al2qys making multiple stops and damn slow... im still waiting as we speak and rider don't answer phone..

    Sentiment
    • Negative
    Content
    • Driver Behavior
    Dec 23, 2023

  • location not accurate enough & I think you should've multiple pick ups not just drop-offs only.

    Sentiment
    • None
    Content
    • App Functionality
    Dec 23, 2023

  • so far, so good. .lahag nmn Ng nging transaction ko Dito aih ok na ok nman.

    Sentiment
    • Positive
    Content
    • Customer Service
    Dec 23, 2023
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Sentiment Analysis (limited preview)
7 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Lalamove - Deliver Faster - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Market Research Analysts, Product Managers, Customer Experience Managers, Business Strategists, Operations Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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