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Mixed User Feedback on Rapido: Highlights and Concerns
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    • Market Research Analysts
    • Product Managers
    • Customer Service Executives
    • Business Strategists
    • Transportation Consultants
Mixed User Feedback on Rapido: Highlights and Concerns

Unlock Insights with Rapido Service Feedback Analysis

The reviews for 'Rapido: Bike-Taxi, Auto & Cabs' reveal a mixed user experience. Many customers appreciate the app for its affordability and efficient delivery services, highlighting its ability to find alternative rides quickly. However, several users report serious issues, including unreliable drivers, extra charges, and poor customer support. Frustrated customers have experienced delays, wrong pick-up locations, and a lack of responsiveness from support teams. While a segment of users expresses satisfaction with the service, a significant portion warns others about the potential for overcharging and unsatisfactory experiences. The app's effectiveness seems to be overshadowed by these recurring problems, indicating a need for improvements in driver reliability and customer service.

Source: Google Play Reviews of Rapido: Bike-Taxi, Auto & Cabs

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Customer Feedback Analysis of Rapido: Bike-Taxi, Auto & Cabs

Explore in-depth analysis of Rapido customer feedback on service quality, pricing, and performance.

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Custom Date - Nov 14, 2025
Popular Phrases (limited preview)
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Featured Content
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  • captains are not accepting the ride at the moment. they are waiting for more money. I pay for 1km 108 rupees

    Sentiment
    • Negative
    Content
    • Pricing Issues
    Oct 27, 2025

  • captions asking more and more money. 50 rupee raid you need to pay extra 40 rs... worst service

    Sentiment
    • Negative
    Content
    • Pricing Issues
    Oct 27, 2025

  • mere phone m kyu nhi chal raha h ye open bhi nhi ho raha h last payment jo krni thi m kr chuki hu ... pr rider n syd ... nhi kiya h ... ab mete phone m app bhi nhi cha raha h

    Sentiment
    • Negative
    Content
    • App Performance
    Oct 27, 2025

  • not accept driver tried very bad experience 30 mins waiting very worst app not responing driver tried extra cash very bad driver app

    Sentiment
    • Negative
    Content
    • Driver Behavior
    Oct 27, 2025

  • very bad app always asking extra amount for a ride to accept the ride

    Sentiment
    • Negative
    Content
    • Pricing Issues
    Oct 27, 2025

  • most affordable parcel and transport services app

    Sentiment
    • Positive
    Content
    • Service Quality
    Oct 27, 2025
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Sentiment Analysis (limited preview)
26 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Rapido: Bike-Taxi, Auto & Cabs based on online reviews collected from Google Play. The analysis helps Market Research Analysts, Product Managers, Customer Service Executives, Business Strategists, Transportation Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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