Customer Experience Review Summary for BYD Carmais in Fortaleza CE
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Customer Experience Review Summary for BYD Carmais in Fortaleza CE

Av. Barão de Studart, 1630 - Loja 2 - Aldeota, Fortaleza - CE, 60120-024, Brazil

The reviews for BYD Carmais in Fortaleza CE highlight a polarized customer experience. Many customers express enthusiasm for the innovative electric and hybrid vehicles offered, appreciating the car models' quality and design. However, significant concerns arise regarding customer service, particularly during the sales and post-sales processes. Several customers report poor communication, long waiting times, and inadequate support from staff, leading to frustration and dissatisfaction. Positive mentions of specific employees, such as Ylmara and Roseane, contrast sharply with numerous complaints about the overall service. Despite the appeal of the cars themselves, potential buyers are warned about the challenges they may face with customer service and the availability of vehicle charging points. This duality suggests that while BYD offers exciting products, they need to improve their customer engagement and operational efficiency.

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  • Customer Experience Managers
  • Electric Vehicle Retailers
  • Market Researchers
  • Business Strategists

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Ótimo atendimento!

    Sentiment
    • Positive
    Content
    • Customer Service

  • O melhor lugar para comprar seu BYD em Fortaleza!

    Sentiment
    • Positive
    Content
    • Sales Experience

  • Excellent serviceFuturistic cars

    Sentiment
    • Positive
    Content
    • Customer Service

  • Muito top

    Sentiment
    • Positive
    Content
    • Store Atmosphere

  • Atendimento excelente!

    Sentiment
    • Positive
    Content
    • Customer Service

  • vip leilĂŁo

    Sentiment
    • Positive
    Content
    • Product Availability
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Sentiment Analysis (of 30 reviews)
6 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for BYD Carmais: Concessionária, Carros Elétricos, Carros Híbridos em Fortaleza CE based on online reviews collected from Google Business. The analysis helps Automotive Industry Analysts, Customer Experience Managers, Electric Vehicle Retailers, Market Researchers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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