SpringHill Suites Chicago O'Hare: Convenient Location and Spacious Rooms
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SpringHill Suites Chicago O'Hare: Convenient Location and Spacious Rooms

Unlock Insights: SpringHill Suites Chicago O'Hare Customer Feedback Analysis

8101 W Higgins Rd, Chicago, IL 60631, United States

SpringHill Suites by Marriott Chicago O'Hare offers a convenient location and spacious rooms. The hotel provides free shuttle services to nearby terminals but may have issues with reliability. Guests appreciate the friendly staff, complimentary breakfast, and amenities like the indoor pool. Some mention minor maintenance concerns and extra charges for parking. While the rooms are comfortable, there are comments about noise disturbances from nearby roads and trains. Overall, the hotel is recommended for its proximity to the airport and nearby attractions, with positive mentions of specific staff members for their exceptional service.

Source: Google Business Reviews of SpringHill Suites by Marriott Chicago

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Customer Feedback Analysis of SpringHill Suites by Marriott Chicago

Explore our detailed analysis of SpringHill Suites Chicago O'Hare customer feedback. Gain insights into guest experiences.

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  • They failed to mention it is 30 a night for parking. When I called the man was kind of rude about it. Like it was my fault. I won't return.

    Sentiment
    • Positive
    Content
    • Parking Issues

  • Great stop for business. Free breakfast nice clean room and friendly staff. Right by the airport and some good dining options.

    Sentiment
    • Positive
    Content
    • Location and Transportation Convenience

  • Got the sleep we needed. Nice front desk staff. Good breakfast and a nice shuttle to airport.

    Sentiment
    • Positive
    Content
    • Overall Experience and Hospitality

  • I always dislike it when a hotel charges for parking and you are not in a downtown location. The thermostats would not let you set the temperature. If you like to sleep cold or hot you had to hope it was in their range.

    Sentiment
    • Negative
    Content
    • Parking Issues

  • Only went for a little bit. Went to go visit a few friends. Nice place, nice rooms! Got stuck in the elevator and tried calling for help to no avail until I pulled the door open myself, would not go back 👍

    Sentiment
    • None
    Content
    • Overall Experience and Hospitality

  • Love the place and the pool and the breakfast I look forward to stay here again amazing place and everyone is nice recommend if you want to stay at a place while traving or for party.

    Sentiment
    • Positive
    Content
    • Overall Experience and Hospitality
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Sentiment Analysis (limited preview)
73 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SpringHill Suites by Marriott Chicago O'Hare based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Marketing Professionals, Travel Consultants, Hotel Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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