Royal Sonesta Chicago River North: Ideal Location, Exceptional Service, and Dog-Friendly Atmosphere
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Royal Sonesta Chicago River North: Ideal Location, Exceptional Service, and Dog-Friendly Atmosphere

505 N State St, Chicago, IL 60654, United States

Royal Sonesta Chicago River North receives high praise for its ideal location, exceptional service, and dog-friendly atmosphere. Guests appreciate the attentive and accommodating staff, the warm pool, and the spacious rooms. However, some reviewers noted issues with cleanliness in the rooms, uncomfortable beds, and unexpected destination fees.

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  • Customer Service Analysts
  • Marketing Professionals
  • Travel Industry Consultants
  • Hospitality Educators

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  • Stayed here for a business trip- excellent staff and clean rooms. Nice and quiet place with a nice modern touch but not too cold feeling either. A steal for the price we paid. I’d stay here again.Rooms: Clean and well maintained

    Sentiment
    • Positive
    Content
    • None

  • I was here for four nights while in Chicago for the Epic Cons event and couldn’t be happier with picking this hotel. Beautiful rooms, staff was very nice, and if you don’t have a vehicle when traveling, this hotel is walking distance from a ton of food options and attractions. I’ll definitely stay here again while in Chicago.

    Sentiment
    • Positive
    Content
    • None

  • Everyone who works there is very friendly and attenitive room service was superb its within walking distance to everything will be returning.

    Sentiment
    • Positive
    Content
    • None

  • I stayed here recently with some friends for vacation and had a wonderful time. The view and rooms were amazing. The service was phenomenal especially from Antwonne Holmes. He was very friendly and helpful. I would definitely recommend this hotel for anyone newly visiting chicago.

    Sentiment
    • Positive
    Content
    • None

  • I recently stayed here and had a great experience. My room was clean and the service was great. I would like to especially mention the bellman antwonne Holmes for outstanding service and going the extra mile to help me traverse the downtown area.

    Sentiment
    • Positive
    Content
    • None

  • I had a really pleasant stay here. This hotel is in great walking distance of everything. Very close to shopping centers and every kind of restaurant you could think of.Rooms are a tad small, but that's to be expected when you're staying in the city. There's rooftop access, as well as a lounge downstairs and a patio seating area.I would definitely stay here again!

    Sentiment
    • Positive
    Content
    • None
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Royal Sonesta Chicago River North based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Marketing Professionals, Travel Industry Consultants, Hospitality Educators to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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