Swissotel Chicago: Mixed Reviews on Room, Service, and Amenities
Swissotel Chicago Feedback Report: Insights Unveiled

Swissotel Chicago: Mixed Reviews on Room, Service, and Amenities

323 E Wacker Dr, Chicago, IL 60601, United States

Mixed reviews about Swissotel Chicago highlight issues with room cleanliness, service quality, and amenities. Some guests praise the location, views, and comfortable rooms, while others criticize the lack of a pool, unprofessional staff, and hidden fees. Positive comments focus on the helpfulness of some staff members and convenient downtown location.

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  • Customer Service Analysts
  • Travel Industry Consultants
  • Marketing Professionals
  • Hospitality Educators

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Featured Content
  • Spectacular views of the loopNearby activities: Close to everythingWalkability: Close to everythingFood & drinks: Lots of options.

    Sentiment
    • Positive
    Content
    • Location
  • Perfect location for my conference. I will add to my list of downtown hotel options!

    Sentiment
    • Positive
    Content
    • Location
  • Was here for a business conference. The facilities and staff were impeccable.

    Sentiment
    • Positive
    Content
    • Facilities and Amenities
  • Rooms ain't that great, the front desk wasn't professional

    Sentiment
    • Negative
    Content
    • Room Quality
  • A big shout out to Bernard and all the staff for making our stay special, well done!

    Sentiment
    • Positive
    Content
    • Staff Friendliness
  • Awesome experience at this hotel. Beautiful rooms and views, fantastic hotel staff, and so much to do right in the heart of downtown Chicago!

    Sentiment
    • Positive
    Content
    • View and Ambiance
  • See All Reviews
Sentiment Analysis (of 30 reviews)
37 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Swissotel Chicago based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Travel Industry Consultants, Marketing Professionals, Hospitality Educators to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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