Mixed Reviews for Qatar Airways App: User-Friendly Booking vs. Voucher & Customer Service Concerns
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Mixed Reviews for Qatar Airways App: User-Friendly Booking vs. Voucher & Customer Service Concerns

Unlock Insights: Qatar Airways App Review Analysis

Mixed reviews were given for Qatar Airways app, with commendations on user-friendliness, excellent service, and easy booking process, countered by complaints about voucher issues, customer service responsiveness, and inaccuracies in flight information. Some users praised the airline's overall quality and member perks, while others criticized the handling of vouchers, customer service rudeness, and discrepancies in services received. Recommendations included better communication, improved voucher handling, and more consistent service quality.

Source: App Store Reviews of Qatar Airways

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Customer Feedback Analysis of Qatar Airways

Explore a comprehensive analysis of Qatar Airways app reviews covering booking, service, and more. Ideal for enhancing customer satisfaction.

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Custom Date - Dec 21, 2024
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  • مشكلة في شراء الاميال افينوس

    عندي مشكلة في شراء الاميال افينوس

    Sentiment
    • Negative
    Content
    • Voucher Issues
    Jul 28, 2024
  • Bad online experience

    The platform changed my seats to the ones in the back of the airplane after I attempted to correct my contact info after check in. Once check-in is cancelled, your seats you selected are gone. Ver my disappointed.

    Sentiment
    • Negative
    Content
    • Seat Selection
    Jun 29, 2024
  • قسائم

    أنا عندي قسائم لايمكن الشراء بها كيف !!!؟؟؟؟

    Sentiment
    • Negative
    Content
    • Voucher Issues
    Jun 25, 2024
  • Great company excellent service

    Very easy to book, clear precise and concise
    Thank you Qatar Airways

    Sentiment
    • Positive
    Content
    • Booking Experience
    May 06, 2024
  • Bad experience with vouchers

    I made a booking by voucher but the voucher value was more than ticket price,after that I noticed that I lost the money left in my voucher,,,,,also I can’t use voucher for another person

    Sentiment
    • Negative
    Content
    • Voucher Issues
    Feb 26, 2024
  • Flight option is not automated

    When trying to book , response is : change itinerary, instead the Apps intelligently suggests the recommending dates

    Sentiment
    • Negative
    Content
    • App Functionality
    Nov 13, 2023
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-10 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for Qatar Airways based on online reviews collected from App Store. The analysis helps Airline Executives, Customer Service Managers, App Developers, Marketing Professionals, Travel Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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