Mixed Reviews for Novo Digital Banking Platform: User-Friendly Interface but Concerns About Customer Service and Account Management
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Mixed Reviews for Novo Digital Banking Platform: User-Friendly Interface but Concerns About Customer Service and Account Management

Novo, a digital banking platform, receives mixed reviews with praise for its user experience and features, but criticism for poor customer service, frozen funds, and sudden account closures. Users appreciate the simple interfaces and functionality for small businesses. However, many complaints revolve around delayed responses, rejected deposits, and lack of transparency. Multiple instances of frozen funds without explanation and difficulty in resolving issues raise concerns about reliability and trustworthiness. Novo's lack of interest generation, limited customer support options, and inconsistent service quality contribute to overall dissatisfaction among customers.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • This company will close down your bank…

    This company will close down your bank accounts for no reason randomly and steal whatever money you have.

    Sentiment
    • Negative
    Content
    • Account Closure and Funds Issues
    Feb 11, 2024
  • User experience and support has far exceeded my expecations.

    My user experience and the level of platform stability and customer support Novo has continued to provide have far exceeded my expectations.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 07, 2024
  • Love digital banking

    Love digital banking I keep now all my business accounts digitally. Novo is wonderful. My husband also has his business account with Novo. We're a Novo family. Highly recommend

    Sentiment
    • Positive
    Content
    • User Interface and App Experience
    Feb 01, 2024
  • Poor service…

    Failed to respond effectively to their inability to accept a wire transfer. Took days of me following up!!! No response to my note to the CEO

    Sentiment
    • Negative
    Content
    • Communication and Support
    Feb 01, 2024
  • I had wanted a solution for starting up…

    I had wanted a solution for starting up my small business and Novo had everything I needed and then some. Invoice, ACH transfers, integration with other platforms like Square and Quickbooks.

    Sentiment
    • Positive
    Content
    • Business Banking Services
    Jan 20, 2024
  • FRUSTRATED

    Can't access the mobile app because i don't have email on my phone to identify my device a security code should suffice, this is bloody ridiculous plus trying to get a response back from support is nuts.

    Sentiment
    • Negative
    Content
    • Technical Issues and Glitches
    Jan 11, 2024
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Sentiment Analysis (of 30 reviews)
-15 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Novo  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Digital Banking Executives, Customer Experience Managers, Risk Management Professionals, Financial Technology (FinTech) Entrepreneurs to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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