Novo, a digital banking platform, receives mixed reviews with praise for its user experience and features, but criticism for poor customer service, frozen funds, and sudden account closures. Users appreciate the simple interfaces and functionality for small businesses. However, many complaints revolve around delayed responses, rejected deposits, and lack of transparency. Multiple instances of frozen funds without explanation and difficulty in resolving issues raise concerns about reliability and trustworthiness. Novo's lack of interest generation, limited customer support options, and inconsistent service quality contribute to overall dissatisfaction among customers.
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Explore the mixed user experiences with Novo's digital banking—insights on service, security, and usability in our report.
This company will close down your bank accounts for no reason randomly and steal whatever money you have.
My user experience and the level of platform stability and customer support Novo has continued to provide have far exceeded my expectations.
Love digital banking I keep now all my business accounts digitally. Novo is wonderful. My husband also has his business account with Novo. We're a Novo family. Highly recommend
Failed to respond effectively to their inability to accept a wire transfer. Took days of me following up!!! No response to my note to the CEO
I had wanted a solution for starting up my small business and Novo had everything I needed and then some. Invoice, ACH transfers, integration with other platforms like Square and Quickbooks.
Can't access the mobile app because i don't have email on my phone to identify my device a security code should suffice, this is bloody ridiculous plus trying to get a response back from support is nuts.
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