Laurel Road faces severe criticism for locking accounts, poor customer service, and significant delays. Customers report issues with accessing funds, account closures, and unhelpful support. Complaints highlight concerns about security practices, slow resolution times, and lack of communication. Many customers express frustration with the bank's handling of deposits, withdrawals, and overall banking experience. Despite offering attractive rates and bonuses, Laurel Road's reputation is marred by numerous accounts of negative experiences and unmet expectations.
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Their customer support is such a joke. I've been waiting over 3 weeks for help with their constantly bugged IT issues. I get some stupid reply when I reach out again asking me what is the issue as if I never reached out to them at all. Incompetent.
Easy to sign up for and set up
Easy to setup. A welcoming call from the real banker. Clear guideline for bonus
Great rates, customer service was not quite as helpful, but they've been getting better every day
I am very impressed with the great interest rate. The interface is easy to navigate.
I was pretty happy with the application process and it was fast and convenient. Received my card in a week.
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