Laurel Road: Account Locks, Poor Service, Delayed Funds - Critical Reviews Analysis
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Laurel Road: Account Locks, Poor Service, Delayed Funds - Critical Reviews Analysis

Laurel Road faces severe criticism for locking accounts, poor customer service, and significant delays. Customers report issues with accessing funds, account closures, and unhelpful support. Complaints highlight concerns about security practices, slow resolution times, and lack of communication. Many customers express frustration with the bank's handling of deposits, withdrawals, and overall banking experience. Despite offering attractive rates and bonuses, Laurel Road's reputation is marred by numerous accounts of negative experiences and unmet expectations.

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  • Financial Analysts
  • Customer Experience Managers
  • Banking Sector Consultants
  • Risk Management Professionals
  • Marketing Strategists

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Their customer support is such a joke

    Their customer support is such a joke. I've been waiting over 3 weeks for help with their constantly bugged IT issues. I get some stupid reply when I reach out again asking me what is the issue as if I never reached out to them at all. Incompetent.

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    Apr 02, 2024
  • Easy to sign up for and set up

    Easy to sign up for and set up

    Sentiment
    • Positive
    Content
    • Application and Account Setup Experience
    Jan 18, 2024
  • Easy to setup

    Easy to setup. A welcoming call from the real banker. Clear guideline for bonus

    Sentiment
    • Positive
    Content
    • Positive Customer Service Experience
    Jan 03, 2024
  • Great rates

    Great rates, customer service was not quite as helpful, but they've been getting better every day

    Sentiment
    • Positive
    Content
    • Interest Rates and Promotions
    Jan 03, 2024
  • Great APY!

    I am very impressed with the great interest rate. The interface is easy to navigate.

    Sentiment
    • Positive
    Content
    • Interest Rates and Promotions
    Jan 03, 2024
  • I was pretty happy with the application…

    I was pretty happy with the application process and it was fast and convenient. Received my card in a week.

    Sentiment
    • Positive
    Content
    • Application and Account Setup Experience
    Jan 03, 2024
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Sentiment Analysis (of 30 reviews)
0 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Laurel Road  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Banking Sector Consultants, Risk Management Professionals, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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