Hotel Riu Plaza New York Times Square: Modern, Clean & Convenient Stay Near Times Square
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Hotel Riu Plaza New York Times Square: Modern, Clean & Convenient Stay Near Times Square

Unlock Insights: Hotel Riu Plaza NY Times Square Feedback Analysis

305 W 46th St, New York, NY 10036, United States

Hotel Riu Plaza New York Times Square receives positive feedback for its modern and clean facilities, excellent breakfast buffet, and convenient location near Times Square. Guests highlight the friendly staff, comfortable rooms, and overall satisfactory experience. However, some concerns are raised about check-in experiences and interruptions during stays. Overall, the hotel's quality service, spacious rooms, and top-notch breakfast options contribute to a pleasant stay for visitors.

Source: Google Business Reviews of Hotel Riu Plaza New York Times Square

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Customer Feedback Analysis of Hotel Riu Plaza New York Times Square

Discover insights from Hotel Riu Plaza NY Times Square customer feedback. Enhance your hospitality strategy with our detailed analysis.

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  • It was good

    Sentiment
    • Positive
    Content
    • Customer Service Excellence

  • Super hôtelEmplacement idéal très proche de time squareChambre propre située au 25 ème étage avec vue dégagéeHyper centre donc légèrement bruyantPersonnel accueillantPetit déjeuner avec grand choix et de qualité

    Sentiment
    • Positive
    Content
    • Location Proximity to Times Square

  • Me and my husband went here for 4 days for our 20yr wedding anniversary we arrived to the lobby was not greeted at all went to front desk and we told the gentleman we had reservations he was so rude that we asked for supervisor he said I am the supervisor the chuckles turns around and told another lady that he was not going to check us in she apologized very politely she said she was the manager Cindy she got us in our room and we went about our trip not a great impression though, and after reading reviews I see alot about the lobby staff, but the lobby wasn’t even the topper the last night there we were in our room getting ready for dinner plans and I’m getting out of shower and some random person is ENTERING my room whoaaaa wait a minute who are you I say she walks out!! I immediately call front desk they call back 10 minutes later saying it was a staff member and they contacted her manager in her department and it was accident sorry!!! Wow ruined the rest of our trip the invasion of privacy, embarrassing and unprofessional.

    Sentiment
    • Negative
    Content
    • Unexpected Room Entry Incident

  • Très bon hôtel.Bien situé près de Times squares, il reste calme car bien insonorisé.Tout est propre, la literie est de qualité et le personnel aux petits soins.Le plus: le petit déjeuner, très complet et copieux.Je recommande si votre budget le permet.

    Sentiment
    • Positive
    Content
    • Breakfast Quality and Variety

  • Über das sehr saubere und schön gestaltete Haus kann man wirklich nicht meckern!Alles ist sehr modern und sauber!Wie schon einige erwähnt haben ist der einzige Kritikpunkt das anstehen beim Frühstück!Aber selbst das ist akzeptabel!Kann das Hotel nur empfehlen 👍🏻🇺🇸Walkability: Wenige Gehminuten zum Time Square!👍🏻

    Sentiment
    • Positive
    Content
    • Location Proximity to Times Square

  • Goede prijs/kwaliteit verhouding! Uitgebreid ontbijtbuffet! We sliepen op de 24e verdieping, weg uit de drukte, met een top uitzicht!

    Sentiment
    • Positive
    Content
    • Room Views and Floor Level
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Sentiment Analysis (limited preview)
70 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hotel Riu Plaza New York Times Square based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Experience Specialists, Market Research Analysts, Tourism Consultants, Brand Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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