Mixed Reviews: Cleanliness and Hospitality Shine at Holiday Inn Chicago O'Hare Area
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Mixed Reviews: Cleanliness and Hospitality Shine at Holiday Inn Chicago O'Hare Area

Unlock Insights: Holiday Inn Chicago Customer Feedback Analysis

5615 N Cumberland Ave, Chicago, IL 60631, United States

Guests praised the cleanliness and helpful staff at Holiday Inn Chicago O'Hare Area, particularly appreciating the shuttle service, clean rooms, and welcoming atmosphere. However, some reviewers noted issues with room maintenance, unresponsive front desk, and noise disturbances. Bar Louie received mixed reviews, with some highlighting great food and service, while others mentioned slow service and automatic gratuity. Overall, the hotel offers convenient location, reliable shuttle, and pleasant rooms, but improvements are needed in customer service and room upkeep.

Source: Google Business Reviews of Holiday Inn Chicago O'Hare Area, an IHG

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Customer Feedback Analysis of Holiday Inn Chicago O'Hare Area, an IHG

Explore our analysis on Holiday Inn Chicago O'Hare Area based on customer feedback. Perfect for enhancing service quality.

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Popular Phrases (limited preview)
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Featured Content
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  • Best hotel and breakfast is too good.Safety: GoodFood & drinks: Amazing breakfast

    Sentiment
    • Positive
    Content
    • Restaurant and Food Options

  • Convenient place

    Sentiment
    • Positive
    Content
    • Noise Levels and Ambiance

  • The rooms are so clean and big. I love how they make it clear and they take 15 dollar if something missing. Good job ♥👏🏻

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Maintenance

  • Good one to stay, no free breakfast. $14.95 per person for breakfast buffet which is very similar to free offered Holiday Inn at other locations.

    Sentiment
    • Positive
    Content
    • Room Amenities and Features

  • Loud rooms with 40 year old windows. Old window unit AC. Paint peeling and scuffed. Gaps under doors and funny smells.

    Sentiment
    • Negative
    Content
    • Room Cleanliness and Maintenance

  • Las habitaciones tienen una calefacción y aire acondicionado muy ruidoso. El servicio por la noche no es bueno.

    Sentiment
    • None
    Content
    • Noise Levels and Ambiance
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Sentiment Analysis (limited preview)
20 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Holiday Inn Chicago O'Hare Area, an IHG Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Industry Consultants, Hospitality Marketing Professionals, Quality Assurance Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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