Mixed Reviews for Hertz Alquiler De Coches in Barcelona
Unlock Insights: Hertz Barcelona Customer Service Report

Mixed Reviews for Hertz Alquiler De Coches in Barcelona

Av. les Garrigues, 1, 3, 08820 El Prat de Llobregat, Barcelona, Spain

Mixed reviews for Hertz Alquiler De Coches in Barcelona. While some customers praised the friendly and helpful service, others complained about fraudulent charges, poor customer service, and attempts to upsell unnecessary insurance. Issues included overcharging for damages, unclear communication about fees, and unprofessional behavior. Despite positive experiences with certain staff members and smooth rental processes, overall sentiment is divided between satisfaction and disappointment.

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Popular Phrases (of 30 reviews)
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  • This hertz subsidiary commits fraud by charging, mostly Americans, non-existent repair fees. Stay away at all cost

    Sentiment
    • Negative
    Content
    • Billing and Charges Issues

  • They are scammers the worst.I recommend NIZCARSHertz SCAMMERS THIEVES STEAL FROM YOU.

    Sentiment
    • Negative
    Content
    • Billing and Charges Issues

  • Muy buena disposición de parte del caballero que nos atendió. Tomamos en alquiler un auto Peugeot 208, super económico y cómodo.

    Sentiment
    • Positive
    Content
    • Customer Service Experience

  • Atención rápida y buen servicio. En especial Eladio, el encargado de recogernos el vehículo, que nos ofreció un trato muy amable y profesional.

    Sentiment
    • Positive
    Content
    • Customer Service Experience

  • Charged us for pre-existing damages on the car, make sure to take photos before accepting the car. Luckily we had photos taken before.

    Sentiment
    • Negative
    Content
    • Car Condition Complaints

  • imposible contactar con ellos. Mes y medio después de entregar el coche con cobertura total (cerca 300 euros) y sin daños me están haciendo cargos en cuenta

    Sentiment
    • Negative
    Content
    • Billing and Charges Issues
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Sentiment Analysis (of 30 reviews)
-27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hertz Alquiler De Coches - Barcelona, El Prat De Llobregat - Mas Blau 2 Business Park based on online reviews collected from Google Business. The analysis helps Customer Experience Manager, Rental Service Analyst, Automotive Industry Consultant, Customer Service Trainer, Marketing Strategist to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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