Critical Issues in Enjoy Vehicle Sharing App Revealed by Online Reviews
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Critical Issues in Enjoy Vehicle Sharing App Revealed by Online Reviews

The app for Enjoy vehicle sharing faces numerous issues such as lagging, document upload failures, unresponsive customer service, and payment processing problems. Customers report frustrations with registration, rental overcharges, and app crashes, leading to a lack of trust in the service. Multiple users have experienced difficulties updating documents, making payments, and resolving technical issues, resulting in a significant loss of potential users. Overall, the app's functionality, customer support, and reliability are heavily criticized by users, impacting the company's reputation and user retention.

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Custom Date - Oct 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Terrible App

    Can’t register. App is broken. Doesn’t send text message verification and can’t upload documents

    Sentiment
    • Negative
    Content
    • Document Upload Challenges
    Jun 25, 2023
  • Registration impossible

    The last step, adding driver’s license, perpetually fails for no obvious reason- very frustrating waste of time

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Oct 16, 2022
  • Horrible

    Super laggy and annoying sign up process

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Oct 01, 2022
  • Stole money

    I canceled the booking and the car was unavailable. App is old and bad to use. Did not get a refund and payed 18$ for no reason

    Sentiment
    • Negative
    Content
    • Billing and Overcharging Concerns
    Jul 21, 2022
  • document upload n/a

    Thought it was my fault but now I read it is not! can't upload my document! fix this!!!

    Sentiment
    • Negative
    Content
    • Document Upload Challenges
    Jul 17, 2022
  • Terrible

    The app does not work. Customer service is totally incompetent. Support is even worse they don’t understand technology. You had ONE job to make a simple app work. Major failure. Waste of time.

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Jul 26, 2021
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Sentiment Analysis (of 30 reviews)
-100 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for enjoy vehicle sharing based on online reviews collected from App Store. The analysis helps Product Managers, Customer Experience Specialists, Mobile App Developers, Marketing Analysts, Operations Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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