Hotel Villa Venecia in Benidorm receives mixed reviews, with complaints about locked rooms, no hot water, and poor customer service. However, some guests praise the hotel's views and location in the old town. The rooms are small and the WiFi is unreliable. The breakfast is highly recommended. Overall, the hotel has a boutique feel but needs updating.
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Hotel is on a beautiful position that looks all the bay. The hotel'staff were very kindly and nice. We used breakfast included: it was served so it was a little slow (about 30 minutes). The room was beautiful, but the wall was very thin so you listen the voice of the person in the near room. I taste the restaurant a la carte for a dinner and it was very good.
Sentiment
None
Content
Restaurant Experience
Avoid
The worst experience. Locked out of room on 2 days. No hot water intire stay . Internal phone did not work. Staff not interested. Mineral water not topped up . Rude night porter. When I asked for manager told he contact me . Asked for refund and he just tried to charge me more money
Sentiment
Negative
Content
Service Quality
Jun 01, 2023
Gorgeous location & experience of dining here!
Birthday meal with my husband in the restaurant on Sun 28th May at 7pm. Gorgeous location sitting by the window looking out gorgeous view of the sea & sand. The decor was beautiful. Our waitress Lianette was amazing! Friendly, helpful & we chatted to her etc. She is a great person. We visit Benidorm often from Scotland & stay at the Poniente beach end at Sunset Drive. Due to our lovely experience we will recommend to family & friends too. Thanks Lianette x
Sentiment
Positive
Content
Restaurant Experience
May 01, 2023
Exceptional experience
Best breakfast ever! Lovely staff and beautiful surroundings. Fantastic views and location in heart of the old town. Will be back next time I am in Benidorm. Better be hungry though if you go there for breakfast.
Sentiment
Positive
Content
Restaurant Experience
May 01, 2023
What a wonderful stay!
We recently had a two night stay here to celebrate a special occasion. Grat location, room was clean and very quiet We are so glad that we did as the hotel more than met our expectations. We will go again!
Sentiment
Positive
Content
Room Comfort
Apr 01, 2023
Disappointed for the price we paid.
Hotel is lovely very boutique. Room was amazing views. Good choice at breakfast but a let down on cooked breakfast, asked for soft scrambled eggs complete opposite was received, could have used it as a frisby. Very slow service. There was a strange smell in hotel, it was like bad drains. Excellent room attendants always polite and friendly For the price we paid it should have been a lot better service.
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