Freedom Furniture: Major Issues with Deliveries, Quality, and Customer Service
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Freedom Furniture: Major Issues with Deliveries, Quality, and Customer Service

Customers have faced major issues with Freedom Furniture, including extremely delayed deliveries, poor quality products, unhelpful customer service, misleading information, and difficulties in getting refunds. There are multiple complaints regarding canceled orders, damaged items, and lack of response from the company. Customers report feeling frustrated, misled, and dissatisfied with their overall experience.

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Custom Date - Dec 04, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I’ll never buy from freedom again

    I’ll never buy from freedom again. Leather lounge suite is only a year old and is already splitting. Rubbish quality

    Sentiment
    • Negative
    Content
    • Product Quality and Durability
    Apr 16, 2024
  • Poor

    Poor, the lounge I bought is just horrible, sheds feathers all the time, gets so badly pilled it looks dirty. They also don't honor warranty claims.

    Sentiment
    • Negative
    Content
    • Product Quality and Durability
    Mar 21, 2024
  • Appalling customer service

    Purchased online and I was told delivery would be in two weeks. It has now been 7 weeks with no communication. I have sent several emails with no information recieved. I do not recommend buying from Feedome Furniture NZ.

    Sentiment
    • Negative
    Content
    • Delivery Time and Communication Issues
    Jan 15, 2024
  • Ordered outdoor furniture

    Ordered outdoor furniture. When it came there was a notice saying not designed for outdoors! Made from non-durable wood, laminated from lots of small pieces.

    Sentiment
    • Negative
    Content
    • Furniture Suitability and Misleading Information
    Nov 23, 2023
  • Horrible company to deal with

    Horrible company to deal with, will never be back to them and wish I'd never been. Do yourself a favour and avoid at all costs. They are completely inflexible and should be looked at by the ACCC for their horrible policies.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Nov 20, 2023
  • Good experience at Geelong Freedom…

    Good experience at Geelong Freedom store. Merccy was very helpful, patient and explained everything well. Very happy.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Nov 12, 2023
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Sentiment Analysis (of 30 reviews)
-82 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Freedom Furniture  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Product Quality Analysts, Customer Service Trainers, Supply Chain Consultants, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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