The reviews for Expedia's services reveal a significant level of dissatisfaction among users. Many customers report frustrations with the app's functionality, including difficulties in accessing accounts and navigating customer service. Common complaints include deceptive advertising regarding pricing and services, ineffective virtual agents, and challenges with cancellations and refunds. Positive experiences are overshadowed by negative interactions, particularly regarding poor communication and lack of assistance during emergencies. Overall, while some reviews highlight pleasant hotel stays, the predominant sentiment underscores a need for Expedia to improve its customer support and enhance transparency in booking processes.
Source: App Store Reviews of Expedia: Hotels, Flights & CarStarting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.
Uncover insights from Expedia customer feedback analysis. Improve service & boost satisfaction with actionable data.
I do not like texting with a bot. I need to speak with a person!
Can’t find my itinerary
V. Good
你做的这个A P P实在太垃圾了
Me han bloqueado mi cuenta ni siquiera puedo escribir
App is difficult to use
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This page displays purchase options and a preview of the customer feedback analysis report for Expedia: Hotels, Flights & Car based on online reviews collected from App Store. The analysis helps Travel Industry Analysts, Customer Experience Managers, Marketing Professionals in Travel Sector, Product Managers at Travel Platforms, Travel Agency Executives to discover insights into what people love, dislike, and need.
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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