Customer Sentiment Analysis of Expedia: Major Concerns and Complaints
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Customer Sentiment Analysis of Expedia: Major Concerns and Complaints

The reviews for Expedia's services reveal a significant level of dissatisfaction among users. Many customers report frustrations with the app's functionality, including difficulties in accessing accounts and navigating customer service. Common complaints include deceptive advertising regarding pricing and services, ineffective virtual agents, and challenges with cancellations and refunds. Positive experiences are overshadowed by negative interactions, particularly regarding poor communication and lack of assistance during emergencies. Overall, while some reviews highlight pleasant hotel stays, the predominant sentiment underscores a need for Expedia to improve its customer support and enhance transparency in booking processes.

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  • Travel Industry Analysts
  • Customer Experience Managers
  • Marketing Professionals in Travel Sector
  • Product Managers at Travel Platforms
  • Travel Agency Executives

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Custom Date - Nov 21, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Poor customer service

    I do not like texting with a bot. I need to speak with a person!

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 18, 2024
  • Information

    Can’t find my itinerary

    Sentiment
    • Negative
    Content
    • Booking Issues
    Nov 17, 2024
  • Important give me over

    V. Good

    Sentiment
    • Positive
    Content
    • Quality of Accommodation
    Nov 17, 2024
  • 你们的A P P很垃圾查也查不到

    你做的这个A P P实在太垃圾了

    Sentiment
    • Negative
    Content
    • App Usability
    Nov 17, 2024
  • Me han bloqueado mi cuenta

    Me han bloqueado mi cuenta ni siquiera puedo escribir

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 16, 2024
  • Cannot find anything

    App is difficult to use

    Sentiment
    • Negative
    Content
    • App Usability
    Nov 16, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-43 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Expedia: Hotels, Flights & Car based on online reviews collected from App Store. The analysis helps Travel Industry Analysts, Customer Experience Managers, Marketing Professionals in Travel Sector, Product Managers at Travel Platforms, Travel Agency Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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