Mixed Reviews for W New York - Times Square
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Mixed Reviews for W New York - Times Square

Unlock Customer Insights: W New York - Times Square Report

1567 Broadway, New York, NY 10036, United States

Mixed reviews for W New York - Times Square: Guests praise the prime location and staff but criticize the outdated rooms, poor service, noise levels, and high prices. Issues include cleanliness, noise disturbances, poor customer service, and valet delays. Some highlight the convenient location near Times Square and Broadway. Overall, opinions are divided with complaints about amenities, noise disruptions, room conditions, valet parking delays, and excessive charges.

Source: Google Business Reviews of W New York - Times Square

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Customer Feedback Analysis of W New York - Times Square

Gain insights with our analysis on W New York - Times Square's customer feedback. Discover room, service, and location critiques.

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  • Gross and grimey. If you don’t manage the cleanliness or appearance of the entrance imagine the hotel.

    Sentiment
    • Negative
    Content
    • Cleanliness & Maintenance

  • Poor service, hotel all broken, bathroom door won't close, rude staff. Our family was treated very badly and I wouldn't recommend it to anyone. BAD EXPERIENCE.

    Sentiment
    • Negative
    Content
    • Service Quality

  • Jonathan, Noelle, and Patrick are the best bartenders in the city, hands-down.

    Sentiment
    • Positive
    Content
    • Staff Interaction

  • The best hotel to stay excellent customer service if yah want to party excellent to have fun the best view yah could see

    Sentiment
    • Positive
    Content
    • Service Quality

  • Prime location! Staff is awesome! Rooms....trrrraaassshhh!!! Looks like I'm in prison walking down the hallways.... gym was really nice but the rooms suck!

    Sentiment
    • None
    Content
    • Room Amenities

  • Staff are always helpful and polite. Building and rooms are clean

    Sentiment
    • Positive
    Content
    • Cleanliness & Maintenance
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Sentiment Analysis (limited preview)
-4 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for W New York - Times Square based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Travel Industry Consultants, Market Researchers, Hotel Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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