SnapE Cabs Review Summary: Driver Availability, Pricing Discrepancies, and Unreliable Service
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SnapE Cabs Review Summary: Driver Availability, Pricing Discrepancies, and Unreliable Service

SnapE Cabs faces major issues with driver availability, pricing discrepancies, and poor service in locations like Kolkata. Users complain about long waiting times, ride cancellations, and unprofessional behavior. The app lacks integration with Google Maps, leading to difficulties in locating places. Customers express frustration over high prices, unreliable scheduling, and overall unsatisfactory experiences. SnapE Cabs needs significant improvements to compete effectively and enhance customer satisfaction.

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Custom Date - May 25, 2024
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  • My parents used the app to book a ride, driver enroute denied going to the destination for the said fare, from airport was asking for 100rs tip. Forced my elderly parent to unboard the vehicle at a random location, bad behaviour from driver and bad experience of refering your app... Overall dismissal...

    Sentiment
    • Negative
    Content
    • Cancellation Issues
    Oct 27, 2023
  • Booked a cab and had pathetic experience. At the time of booking it showed Rs. 288 as fare. After completing the trip it got increased to Rs. 582. Even, the travel partner was surprised to see the price hike. So, he called the app support manager who picked up the call after multiple attempts and said that the distance got increased which led to the price hike. I and the travel partner could not agree on what he said. So, he disconnected the call. This app also has an issue in locating places.

    Sentiment
    • Negative
    Content
    • Price Hike
    Oct 25, 2023
  • One of the third class service , driver's are behaving like terrorist first time user very unsatisfied terrible service never recommend to any one

    Sentiment
    • Negative
    Content
    • Unreliable Service
    Oct 24, 2023
  • Maps it's not working pickup & destination. This app it's public users or any company

    Sentiment
    • Negative
    Content
    • App Functionality
    Oct 18, 2023
  • Facing daily issues with respect to location and scheduled rides. While brand is present on the road, hardly get cabs in Central Kolkata at any point of the day. Waiting time is long and accepted scheduled rides are cancelled.

    Sentiment
    • Negative
    Content
    • Driver Availability
    Oct 17, 2023
  • No one accepts the ride request even after being present nearby the location. One of the most pathetic app where driver are not ready to accept the rides as they gets salary on monthly basis. There must be some sort of punishment for the drivers as well who doesn't accept the rides.

    Sentiment
    • Negative
    Content
    • Driver Availability
    Oct 13, 2023
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Sentiment Analysis (of 30 reviews)
-63 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SnapE Cabs - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Market Analysts, Product Managers, Customer Experience Specialists, Business Strategists, Transportation Consultants to discover insights into what people love, dislike, and need.

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