Beware of Poor Customer Service and Order Fulfillment at TheLuxuryDirect
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Revealing TheLuxuryDirect: Customer Feedback Analysis

Beware of Poor Customer Service and Order Fulfillment at TheLuxuryDirect

Beware of ordering from TheLuxuryDirect as they have poor customer service and do not fulfill orders. Customers have experienced delays, unresponsive communication, and difficulty returning items. Some have received their orders after a long wait, but others have not received their watches at all. The company has been labeled as scammers and thieves. They also have misleading shipping and handling times and do not disclose their lack of stock. It is advised to avoid purchasing from them.

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  • Consumer Rights Advocate
  • E-commerce Manager
  • Marketing Analyst
  • Retail Industry Consultant
  • Customer Experience Specialist

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Custom Date - Apr 17, 2024
Featured Content
  • Be careful

    Be careful! I can only warn you to order here. I received the watches I ordered, but the customer service is non-existent. I contacted them several times and did not receive any reply. They advertise "Free Returns" but there is absolutely no way to return something, without customer service replying to contact attempts. If there is anything wrong with your order, good luck!

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Jan 13, 2024
  • I wanted to share my experience with…

    I wanted to share my experience with the recent Tissot watch purchase I made. Although there was a slight delay in shipping, the customer service team promptly communicated the situation, and a few days' delay was acceptable to me.I'm pleased to inform you that I have received the watch and successfully registered it on the Tissot website. The pricing offered was fantastic, and I feel I've found real deals through this purchase. Overall, I'm extremely satisfied.

    Sentiment
    • Positive
    Content
    • No issues found
    Jan 12, 2024
  • Scam!

    Do not order! Scammers! Placed an order for a watch November 27th. They said 7-10 days. It is December 30th. Where is the watch?

    Sentiment
    • Negative
    Content
    • Shipping Delays
    Dec 30, 2023
  • Horrible company

    Horrible company. I purchased a watch in Black Friday. They sent a shipping notice the next day but after a few days the tracking was untrackable. After contacting them I was told they have a 7-10 wait period. After waiting the waiting period I was told that unfortunately my watch was “damaged” and they didn’t know when a replacement would be available. Ultimately got a refund after several tense emails but avoid at all costs…

    Sentiment
    • Negative
    Content
    • Refund Issues
    Dec 25, 2023
  • Avoid at all costs

    They do not disclose "handling times" and they carry no stock. If you order something they need to procure it, then they send it to you at some point. I realized this a couple days in and requested them to cancel the order, but they ignore any attempt to cancel. In other words, they won't cancel, even though they didn't get the product or ship it. That also means you will strike out if you want to return something, as there is no way they will acknowledge you. I finally had to open a dispute with Citi and am awaiting resolution.

    Sentiment
    • Negative
    Content
    • Order Cancellation
    Dec 11, 2023
  • TheLuxuryDirect website is fake

    TheLuxuryDirect website is fakeI tried buying a casio watch from them and got a used and old watch. I emailed them the very next day and got the response from them saying that the watch that i have is not what they sent me. There is no point in getting into a fight. YOU will not get your money back. They are theives trying to rob you. NEVER buy from them. Chat is basically useless. try for yourself before you buy.. You message and will get a response from them in email after couple of days. There is no contact number to call them. Do not buy from them EVER.

    Sentiment
    • Negative
    Content
    • Fake Products
    Nov 29, 2023
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Sentiment Analysis
-58 Net Promoter
Score
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