Mixed Customer Experiences with Pleo's Customer Support and Features
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    • Accountants
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Mixed Customer Experiences with Pleo's Customer Support and Features

Pleo Customer Feedback Report: Insights Revealed

Customers have mixed experiences with Pleo's customer support, with some praising quick resolutions and helpfulness while others express frustration with unresolved issues. However, the majority appreciate the ease of use of the app, practicality, and positive interactions with specific support agents like Jozef and James. Pleo's features like quick payment options and meal allowances streamline accounting processes. Despite some issues with bugs and unauthorized transactions, overall satisfaction is high due to responsive customer service.

Source: Trustpilot Reviews of Pleo 

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Customer Feedback Analysis of Pleo 

Uncover the reality of Pleo's customer support and app features through comprehensive analysis of Trustpilot reviews.

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Custom Date - Jan 12, 2025
Popular Phrases (limited preview)
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Featured Content
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  • great service and helpful with card…

    great service and helpful with card fraud and I got all my money back. Otherwise I use pleo every day and I am really happy with the concept

    Sentiment
    • Positive
    Content
    • Fraud Resolution
    Aug 26, 2024
  • I had some issues with my card…

    I had some issues with my card (unauthorised transaction) and the case was solved very quick.

    Sentiment
    • Positive
    Content
    • Fraud Resolution
    Aug 23, 2024
  • Fraud case, unauthorized transactions

    Very fast and personal support. Clear description of the next steps, absolutely helpful. Personal contact person called Jozef.

    Sentiment
    • Positive
    Content
    • Customer Support Experience
    Aug 20, 2024
  • Nice experience with James

    Nice experience with James. He sorted all queries quickly.

    Sentiment
    • Positive
    Content
    • Customer Support Experience
    Aug 19, 2024
  • My contact with Jozef was great

    My contact with Jozef was great! He was clear, informative, kind and quick to respond!

    Sentiment
    • Positive
    Content
    • Customer Support Experience
    Aug 19, 2024
  • Great customer service

    Jozef treated our problem with great care and it was solved. Thank you!

    Sentiment
    • Positive
    Content
    • Customer Support Experience
    Aug 12, 2024
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Sentiment Analysis (limited preview)
84 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Pleo  based on online reviews collected from Trustpilot. The analysis helps Customer Support Managers, Product Managers, Accountants, Business Owners, Financial Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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