Orchard Hotel Singapore: Cozy Comfort with Dining Excellence Amid Service Challenges
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Orchard Hotel Singapore: Cozy Comfort with Dining Excellence Amid Service Challenges

Orchard Hotel Singapore Feedback Analysis Report

442 Orchard Rd, Singapore 238879

Orchard Hotel Singapore offers a cozy and convenient experience with modern rooms, top-notch facilities, and delicious dining options. While some reviews praise the location, staff friendliness, and cleanliness, others highlight issues like outdated rooms, poor customer service, and cleanliness concerns. Guests appreciate the hotel's amenities like the pool and gym, but some suggest improvements in check-in processes and lobby facilities. Overall, Orchard Hotel Singapore provides a mix of positive experiences in terms of comfort, location, and dining, but faces challenges with maintenance and service quality.

Source: Google Business Reviews of Orchard Hotel Singapore

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Customer Feedback Analysis of Orchard Hotel Singapore

Explore our in-depth analysis of Orchard Hotel Singapore's customer feedback, covering amenities to service quality.

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  • Appreciated your good service!It is a fantastic experience living Orchard hotelRooms: Comfortable room. Clean, quiet….

    Sentiment
    • Positive
    Content
    • Room Quality and Comfort

  • paid extra for room with bath tub. bath tub doesn't work at all. not only that, bathtub was stained and quite dirty because it hasn't been cleaned properly since no one uses this bathtub. very disappointing.

    Sentiment
    • Negative
    Content
    • Negative Feedback on Service

  • 작고 아담한 객실. 조식이 엄청 맛있진 않다.

    Sentiment
    • Positive
    Content
    • Room Quality and Comfort

  • I had dinner at Orchard Cafe, so no room rating. Service was excellent as always.Food & drinks: Orchard Hotel boasts great F&B offerings. Have never been disappointed

    Sentiment
    • Positive
    Content
    • Food and Dining Experience

  • Rooms are very clean and the beds are so comfortable. 15 minutes walking distance to nearest MRT

    Sentiment
    • Positive
    Content
    • Room Quality and Comfort

  • The Hotel has good confortable rooms , the pool is good and in a pleasant area. The gym is really good and the location of the hotel also is good , near to a lot of shops and the singapore botanical gardens

    Sentiment
    • Positive
    Content
    • Hotel Facilities and Amenities
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Sentiment Analysis (limited preview)
50 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Orchard Hotel Singapore based on online reviews collected from Google Business. The analysis helps Hotel Management Professionals, Travel and Tourism Consultants, Customer Experience Strategists, Marketing and Brand Managers, Quality Assurance Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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