Luxurious Experience and Exceptional Service at Grand Cosmopolitan Hotel - Dubai
In-Depth Customer Feedback Report for Grand Cosmopolitan Hotel - Dubai

Luxurious Experience and Exceptional Service at Grand Cosmopolitan Hotel - Dubai

Al BarshaAl - Al Barsha - Al Barsha 1 - Dubai - United Arab Emirates

The Grand Cosmopolitan Hotel in Dubai offers a luxurious experience, highlighted by exquisite afternoon tea, spacious high-tech rooms, and exceptional service. Guests praise the friendly and accommodating staff, delicious cuisine, and diverse breakfast options. The hotel's proximity to key attractions like the Burj Khalifa and Kite Beach adds to its appeal. However, a few negative reviews mentioned unprofessional staff behavior and issues with deposit refunds. Overall, the hotel stands out for its elegant ambiance, attentive personnel, and top-notch amenities.

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  • Hotel Management Professionals
  • Travel and Tourism Consultants
  • Customer Experience Analysts
  • Marketing and Brand Managers
  • Hotel Investment Analysts

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Dinner in Gardenia restaurant in Hotel just amazing😍 such a big amount of food, nice staff, pleasant atmosphere, highly recommend for visiting♥️

    Sentiment
    • Positive
    Content
    • Food and Dining Experience

  • Très bon accueil au petit soins et les repas sont délicieuxRooms: Très spacieusesNearby activities: Située entre la palme et le centre ville

    Sentiment
    • Positive
    Content
    • Hotel Service and Staff

  • Hôtel bien situé, personnel très serviable, buffet gargantuesque à chaque repas et varié. Si je reviens à Dubai, je prends encore cet hôtel, sans hésité.

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • نشكر الاخ علي على حسن استقباله وتعامله مع الضيوف انسان راقي وخدوم إلى أبعد حد ويحاول يخدمك باي طريقه شكرا علي

    Sentiment
    • Positive
    Content
    • Customer Service Excellence

  • They are so kind and helpfully especially Tarik and Safeek helped so much for usFood & drinks: Breakfast is really much and its very tasty

    Sentiment
    • Positive
    Content
    • Customer Service Excellence

  • Very good!Nearby activities: YesSafety: SuperWalkability: Super

    Sentiment
    • Positive
    Content
    • Location and Accessibility
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Sentiment Analysis (of 30 reviews)
86 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Grand Cosmopolitan Hotel - Dubai based on online reviews collected from Google Business. The analysis helps Hotel Management Professionals, Travel and Tourism Consultants, Customer Experience Analysts, Marketing and Brand Managers, Hotel Investment Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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