Mixed Reactions to Kimpton Hotel Monaco Chicago Renovations
Insightful Kimpton Hotel Monaco Chicago Guest Feedback Report

Mixed Reactions to Kimpton Hotel Monaco Chicago Renovations

225 N Wabash Ave, Chicago, IL 60601, United States

Kimpton Hotel Monaco Chicago is currently under renovation, impacting guests' experiences. The ongoing construction has led to inconveniences such as closed lobby areas, limited amenities, and a lack of seating options. Guests have expressed disappointment in the changes, highlighting issues with room furnishings, outdated facilities, and unannounced renovations. However, positive aspects like friendly staff, great views, and convenient location have been noted by visitors. Overall, the hotel's undergoing renovations have significantly altered the guest experience, creating a mix of positive and negative feedback.

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Popular Phrases (of 30 reviews)
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  • Booked as kimpton, not a kimptonany more, no restaurant, no bar, no lobby, no room service, charging premium rates. Haven’t even seen room yet
. Oh room is nice but not set up well for working and smells because all the new carpet, paint etc is off gassing. Can’t recommend this new brand.

    Sentiment
    • Negative
    Content
    • Booking and Brand Change

  • Change parent company with no notice not honoring reservations

    Sentiment
    • Negative
    Content
    • Booking and Brand Change

  • I stay at Hotel Monaco a few times a year when I have extended meetings. I like the hotel and I only have one criticism - the lighting in the bathroom is terrible. It’s just too dimly lit to style your hair or apply your makeup. I wish they would improve the lighting.

    Sentiment
    • Positive
    Content
    • Bathroom Lighting

  • Only problem was they did not let us know there was a renovation happening. Also the Trump building was glaring into our room which was HORRIBLE to see but that’s not the hotel’s fault. VERY friendly front desk staff.

    Sentiment
    • Positive
    Content
    • Hotel Lobby and Amenities

  • Muy buena la atenciĂłn, empezando por la host, Joselyn creo que era su nombre, muy amable y servicial, la atenciĂłn a los latinos que no sabemos inglĂ©s 10/10 y la localizaciĂłn muy buena, fue muy buena mi estadĂ­a

    Sentiment
    • Positive
    Content
    • Staff Hospitality and Service

  • Absolutely loved this hotel. The room was tastefully decorated and had a beautiful bay window to sit and watch the people go by! Quiet, clean, and attentive staff. Stay here!!

    Sentiment
    • Positive
    Content
    • Room Experience and Views
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Sentiment Analysis (of 30 reviews)
37 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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