Mixed Reviews During Renovations at W New York – Union Square
In-Depth Customer Feedback Analysis for W New York – Union Square

Mixed Reviews During Renovations at W New York – Union Square

201 Park Ave S, New York, NY 10003, United States

The W New York – Union Square hotel is currently undergoing renovations, affecting guests' experiences but with positive feedback on service and staff. Guests appreciate the spacious rooms, convenient location, and friendly staff. Some reviewers mention the ongoing construction and temporary inconveniences like closed amenities and makeshift check-in areas, but the modern room upgrades receive praise. Despite mixed opinions on the impact of renovations, the central location near Union Square and comfortable accommodations are highlighted by many guests.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Amazing and welcoming staff. My family really enjoyed our stay. Very friendly and accomodating. Would definitely stay here again. A++

    Sentiment
    • Positive
    Content
    • Staff and Customer Service

  • Hi, hello, and Hola from me and Hector Osorio, partner, friend want our

    Sentiment
    • Positive
    Content
    • Hotel Renovations

  • This hotel is fantastic. The customer service is amazing. I highly recommend it.

    Sentiment
    • Positive
    Content
    • Staff and Customer Service

  • Location and service are great. It appears to be under renovation which is good because the rooms definitely need a facelift.

    Sentiment
    • None
    Content
    • Hotel Renovations

  • Nice location but not a great hotel. All of the restaurants and room service dining options were closed.

    Sentiment
    • Negative
    Content
    • Amenities and Facilities

  • The service was amazing and the accommodations were well appointed. I highly recommend this hotel in the Union Square area.

    Sentiment
    • Positive
    Content
    • Staff and Customer Service
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Sentiment Analysis (of 30 reviews)
37 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for W New York – Union Square based on online reviews collected from Google Business. The analysis helps Hotel Managers, Hospitality Consultants, Travel Agents, Real Estate Investors, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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